Precision Ag Call Center Technician

Job Description

Job Description

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Precision Ag Call Center Technician to join us in our Clinton store.

PURPOSE:

Remotely setups and troubleshoots technology for combines, sprayers, floaters, tractors, self-propelled forage harvesters, planters, tillage and RTK systems. Using full suite of tools including Remote Display Access, Service Advisor Remote and Wireless Data Transfer.

Manages customer support packages and ensures time is allocated and/or billed properly.

Identifies customer support needs and creates solutions including educational videos and instruction manuals to pro-actively eliminate downtime or provide solutions to common failures.

Will help develop and deliver customer and employee training for VAS, advanced precision farming products, and ensure understanding of Precision Ag and precision farming products across all departments. Develops and executes plans to ensure ongoing Precision Ag adaptation across all departments. Ensures that they are able to operate all equipment that could potentially have Precision Ag and precision farming products installed.

Maintains current product knowledge on all new/used equipment potentially saleable by the dealership, including features/benefits and machine compatibility/technology integration. Attends both Quality Equipment or John Deere offered training sessions to develop knowledge base on new products that the company offers and features, benefits, machine compatibility or technology integration on historically sold products.

Assists in leading the organization in the area of John Deere precision farming products and serve as the internal and external technical specialist.

Exhibits outstanding communication skills and cooperates with other departments and locations. Promotes teamwork, maintains a positive attitude and supports the concept of one face to our customers.

Responsible for JDLInk registrations and transfers new/used. Helps customer with account validation and training on myjohndeere.com.

Maintains knowledge of the John Deere Operations Center to assist customers in understanding both the capabilities and benefits of using the software platform and assists with troubleshooting, when necessary.

QUALIFICATIONS:

1+ years of experience in an agricultural-related role with activities such as sales, service, training, or other related work. Prior experience with JD technology and support is preferred or similar customer support role.

Extremely organized, sensitive to deadlines and goals within dealership.

Must be driven to achieve results, highly attentive to detail and accuracy.

Solid communication skills. Can deal with and effectively resolve challenging customer issues.

Ability to multitask, manage multiple priorities, meet short/changing deadlines and is energized by a fast paced environment.

Can build relationships through phone interaction and/or web based communications.

Demonstrate analytical and problem solving abilities.

PHYSICAL DEMANDS:

Noise Levels: Medium to High.

Weight Requirements: Lifting up to 50 lbs.

Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long durations of time.

Visual: Working with PC, manuals, and close detailed work.

Driving: Occasional – Short and long distances. Ability to control machinery as outlined in operator manuals.

Work Environment: Exposure to extreme weather, fumes, airborne particles and moving mechanical parts

Dexterity and Coordination: Ability to grasp and manipulate tools and office equipment. Hand-eye coordination for controls.

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.