Director of Operations
- This opportunity is contingent upon the successful award of a contract***
- Interface with both customers and Coach USA staff (dispatchers/drivers)
- Must be knowledgeable of all gates and routes
- Will communicate with central dispatch when necessary
- Ensure employees are following proper policies and procedures
- Responsible for maintaining operational budgetary requirements and apply solid business principles
- Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
- Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
- Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
- Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
- Forwards safety items to Maintenance Department
- Recommends and processes disciplinary action, when appropriate, to General Manager.
- Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution
- Strong written and verbal communication skills
- Must be self-motivated
- Ability to demonstrate problem-solving and decision-making skills
- Ability to lead and work independently as well as in a group environment
- Applicable computer experience and skills
- Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
- Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
- Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
- Must have the ability to learn, understand and follow all public transit routes/schedules
- Ability to work in a fast-paced, ever-changing environment
- CDL preferred but not required
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