Director of Operations

Coach USA
Asheville, NC
Job Description

Job Title: Director of Operations

Location: Asheville, NC

Job Type: Full Time (on site 5 days/week)

Education Level: College Degree preferred but not required

Salary Range: Commensurate with Experience

  • This opportunity is contingent upon the successful award of a contract***

Summary

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Director of Operations with a minimum of eight (8) years of experience in their area of expertise or in the transportation or logistics sector. The Director of Operations will assist with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The Director of Operations will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of operations. The ideal candidate will have worked in the transit sector with a range of supervisory roles in their field of expertise, demonstrate excellence in budget development and management and demonstrate a management approach that is growth-oriented and forward-thinking. The incumbent will report to the General Manager.

Responsibilities

  • Interface with both customers and Coach USA staff (dispatchers/drivers)
  • Must be knowledgeable of all gates and routes
  • Will communicate with central dispatch when necessary
  • Ensure employees are following proper policies and procedures
  • Responsible for maintaining operational budgetary requirements and apply solid business principles
  • Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
  • Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
  • Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
  • Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
  • Forwards safety items to Maintenance Department
  • Recommends and processes disciplinary action, when appropriate, to General Manager.
  • Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution

Requirements

  • Strong written and verbal communication skills
  • Must be self-motivated
  • Ability to demonstrate problem-solving and decision-making skills
  • Ability to lead and work independently as well as in a group environment
  • Applicable computer experience and skills
  • Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
  • Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
  • Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
  • Must have the ability to learn, understand and follow all public transit routes/schedules
  • Ability to work in a fast-paced, ever-changing environment
  • CDL preferred but not required

Interested candidates can apply at

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
Posted 2026-03-09

Recommended Jobs

Carside

Applebee's
Hendersonville, NC

NOW HIRING FULL TIME & PART TIME CARSIDE / TO-GO / TAKE OUT Applebee’s Neighborhood Grill + Bar/Thrive Restaurant Group is looking for the next team member to join our team and help love people wit…

View Details
Posted 2026-01-27

Producing Branch Manager

Morgan Stanley
Raleigh, NC

The Producing Branch Managers primary focus is to drive revenue, and manage risk within their branch and to continue to build a book of business. Job functions also include maintaining a superior and…

View Details
Posted 2026-02-06

Electro-mechanical Assembler Technician

Siemens SI - North America
Wendell, NC

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and …

View Details
Posted 2025-09-18

Senior Analyst Retirement

ABB
Cary, NC

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and he…

View Details
Posted 2026-03-03

Raleigh Accountability Reporter

Raleigh, NC

The News & Observer is seeking an aggressive, audience-focused accountability reporter to cover how priorities are set and power is exercised in Raleigh — at City Hall and beyond. This reporter will c…

View Details
Posted 2026-02-24

Nurse Practitioner - Neonatology

Palm Careers
North Carolina

We are seeking a highly skilled and motivated Nurse Practitioner with expertise in Neonatology. This position is a Permanent assignment, offering the opportunity to work in NC for a 24 Hrs shift. The…

View Details
Posted 2026-01-28

Warehouse Associate

Statesville, NC

We're looking for bold, entrepreneurial talent ready to help build something extraordinary - and reshape the future of building products distribution. QXO is a publicly traded company founded by Brad…

View Details
Posted 2026-01-29

Principal Consultant

Arganteal, Corp.
Raleigh, NC

Role:    Principal Consultant Location:  Remote Work From Home Job Type:  90 Day Contract to Hire (1099 while contracting)  The Principal Consultant is responsible for leading Professional Se…

View Details
Posted 2026-02-22

Business Development Representative

Charger Logistics Inc
Charlotte, NC

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transf…

View Details
Posted 2026-03-07

Assistant General Manager

The Lodge Tavern & Tap
Charlotte, NC

If you’re looking for comfort, adventure, and the right amount of laid-back fun, look no further than The Lodge Tavern & Tap. Located in Downtown Belmont, North Carolina, The Lodge’s eclectic menu foc…

View Details
Posted 2025-12-29