Supervisor, CEx Program Specialist

Requisition Number: 69144

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Lead the team of CEx Program Specialists, ensuring seamless execution of customer-focused initiatives, timely project delivery, and alignment with both organizational goals and customer expectations. This supervisory role combines program management expertise with leadership responsibilities to foster team development, optimize workflows, and nurture strong relationships with strategic hyperscale datacenter accounts. The individual will act as a trusted advisor and collaborate across departments to deliver exceptional customer experiences, while also driving continuous improvement and operational excellence.

Key Responsibilities

• Leadership & Team Development:

  • Supervise, motivate, and develop the CEx Program Specialists team, ensuring onboarding, training, professional growth, and career development
  • Foster team cohesion and effectiveness by building a positive and collaborative work environment

  Strategic Program Management:

  • Ensure Corning Optical Communications delivers on promises to key Hyperscale Datacenter, Strategic and Global Account customers, meeting project delivery schedules and fulfilling customer expectations
  • Collaborate with Customer Operations, Product Line Management (PLM), Supply Chain, and Manufacturing to manage large projects. Provide detailed documentation to internal and external stakeholders
  • Manage project timelines, metrics, and communications to ensure customers experience the highest level of support and satisfaction
  • Represent the voice of the customer in initiatives such as system upgrades, process changes, and major customer integrations

  Customer Engagement & Relationship Building:

  • Actively work to uncover new opportunities within accounts and assist in closing high-profile project business
  • Partner with Global Account Managers (GAMs), Sales Engineers, and other stakeholders to ensure strategic account goals are achieved
  • Build and maintain trusted advisor relationships with customers to nurture long-term partnerships
  • Maintain positive relationships with all internal and external customers, ensuring proactive engagement and responsiveness

  Operational Excellence:

  • Drive deployment and implementation of optimized process workflows to increase efficiency and effectiveness
  • Monitor and measure team performance ensuring workload balance and adequate support coverage
  • Collaborate across departments, including PLM, Deal Desk, Marketing, and Supply Chain, to coordinate resources and resolve escalations effectively

Required Education

• Bachelor’s degree
• Strong self-motivation and leadership capabilities
• Knowledge of Corning products and markets
• Exceptional communication skills (written and oral), including consultative communication and ability to shape customer discussions
• Proficiency in Salesforce, SAP, and MS Office Suite (Excel, PowerPoint, OneNote, Teams, SharePoint)
• Outstanding time management and organizational skills with meticulous attention to detail
• Ability to target, coordinate, and prioritize key customers, projects, and tasks

Desired Experiences

• Experience in Customer Care/Operations, Marketing, PLM, or Sales preferred
• Highly motivated to support and drive sales within a team environment
• Exceptional teaching, training, and motivational skills
• Proven track record in organizational success and project management
• Familiarity with performance excellence methodologies such as Lean and iKaizen
• Willingness and ability to work outside normal working hours when required

This position does not support immigration sponsorship.

The range for this position is $112,402.00 - $154,553.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

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A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .