Maint Contract Specialist
- Evaluate and create repair time guidelines/standard jobs related to component rebuilds and preventative maintenance services for equipment in the construction, mining, agricultural, and forestry industries.
- Utilizes technical knowledge, data, and skill to determine proper repair methods. Obtain technical assistance with difficult and unusual conditions
- Develop standard job repair options for NPI machines as they are introduced in the territory
- Identify missing standard job repair options for existing high-volume machine population
- Review and correct existing standard job repair options for profitability, monitor gross profit by contract
- Coordinate with other departments to build and modify standard jobs/repair options as required/requested
- Work with shops for standard job accuracy
- Apply any pricing changes (labor, parts, misc.) in databases as needed
- Develop and publish reports on the utilization of repair time guidelines/standard jobs
- Review time guideline variances and take appropriate action to resolve
- Own Thought Spot - Work Order Dashboard management
- Use CAT SIS, Builder/Calculator, and other related software to build repair options for Maintenance and Repair Contracts, TM&R's and Customer Service Agreements
- Create competitive & profitable contracts for parts & labor of service contracts
- Track contract fulfillment targets, cancellations, renewals
- Monitor current contract performance, as well as work order management processes
- Enrollments
- Renewals
- Cancellations
- Rate increases
- Assists service departments by monitoring PM and TM&R expiration reports.
- Run monthly reports for contracts expiring in the next 90 days and relay information to PSSR and Service. This allows for more accurate and timely proposals to secure PM and TM&R customers.
- Run every Monday to find contracts expiring in that week requiring immediate action to ensure strategic labor pricing on work orders is accurate
- Invoice contracts monthly: TM&R, CSA, BBH
- Verify machine hours via VisionLink to ensure correct hours for scheduling/billing
Training/Reporting
- Train service/sales teams on the use of Standard jobs, CSA's as needed
- Assist service team on the use of technical platforms as needed (ThoughtSpot, Builder, etc.)
- Create communication path for standard job and contract requests
- Create, generate, and distribute reports for the service department as requested
- Assists as the backup to Construction WIP Room as needed.
- Ensures contracts are scanned into Poole Net once set up so that others may easily find and utilize contracts as needed.
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