IT App Support Specialist
Kforce's client in Charlotte, NC is seeking a proactive and detail-oriented IT Applications Support Specialist to join our dynamic IT team. This role focuses on supporting internal applications and ensuring seamless day-to-day operations for our employees. Rather than hands-on troubleshooting, this position involves coordinating responses to outages and incidents, facilitating communication, and ensuring the right application owners are engaged to resolve issues. This position is ideal for candidates with a passion for technology support who come from non-technical or business-oriented backgrounds. Key Responsibilities:
- Facilitate and lead bridge calls during application outages or incidents
- Coordinate with application owners, IT teams, and relevant stakeholders to ensure swift resolution of issues
- Act as the primary point of contact to gather status updates and communicate timelines
- Document incident details, timelines, and resolutions for post-incident reviews
- Educate employees on IT policies, security best practices, and application usage
- Participate in IT projects, such as application rollouts and process improvements
- Bachelor's degree in Information Systems, Business Administration, or a related field (or equivalent work experience)
- Strong organizational and coordination skills
- Excellent verbal and written communication skills
- Ability to work both independently and collaboratively in a team environment
- Comfort with leading meetings and driving discussions
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Knowledge of enterprise applications (e.g., Microsoft 365, Google Workspace)
- Experience in customer service or administrative support roles
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