Client Experience Specialist
Paws & Claws of Morganton - Award-Winning Pet Care Facility
Be the Face of Our 4.8-Star Rated Business!
Are you an outgoing, sales-minded professional who genuinely loves animals? Join our award-winning team as the first impression clients have of our premium pet care facility!
What You'll Do:
• Serve as the welcoming face and voice of Paws & Claws of Morganton
• Drive revenue through upselling enrichment packages, premium suites, and service add-ons
• Create engaging social media content showcasing our furry guests
• Manage client communications, scheduling, and customer service excellence
• Build lasting relationships with pet parents and their beloved companions
• Support our mission of providing exceptional care for every pet
What We're Looking For:
• Outgoing personality with natural sales ability
• Genuine love for animals and comfort interacting with pets of all sizes
• Strong computer skills and social media savvy
• Excellent communication and customer service skills
• Ability to multitask in a fast-paced, rewarding environment
• Professional appearance and positive attitude
What We Offer:
• Competitive pay: $17-19/hour based on experience
• Performance bonuses for add-on package sales
• PTO after 1 year of employment
• Simple IRA retirement plan with company match
• Growth opportunities into management roles
• Every other weekend schedule with weekday time off
Schedule:
Full-time position requiring every other Saturday/Sunday with compensating weekday time off. Holiday support required (New Year's, July 4th, Thanksgiving, Christmas) as we care for pets during busy holiday periods.
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