Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative to join our team in Lincolnton, North Carolina. This is a Contract to permanent position that requires someone with exceptional communication and organizational skills to provide outstanding support to both internal teams and external customers. The role is dynamic and involves assisting with sales support, technical inquiries, and detailed reporting tasks.
Responsibilities:• Handle inbound and outbound calls with professionalism and efficiency, addressing customer inquiries and resolving issues promptly.
• Manage order entry processes accurately, ensuring all details are recorded and processed correctly.
• Collaborate with sales teams to provide essential support, including booking assistance and commission reporting.
• Utilize Microsoft Excel to create and analyze reports, leveraging tools such as VLOOKUP, pivot tables, and other advanced functions.
• Provide technical support and guidance to customers, ensuring their needs are met effectively.
• Maintain detailed records and documentation for customer interactions and transactions.
• Assist contractors and clients with project-related inquiries, such as bidding details and equipment specifications.
• Support high school and college athletic departments with their purchasing needs, including renovations and equipment.
• Adapt to seasonal business cycles, including busier periods in Q1 and quieter times in summer and late fall.
• Ensure seamless communication between teams and clients, fostering strong relationships and trust.• Previous experience in customer service, preferably in a call center or similar environment.
• Proficiency in Microsoft Excel, including the ability to use advanced functions like VLOOKUP and pivot tables.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent verbal and written communication skills for interacting with clients and team members.
• Familiarity with athletic equipment or a strong interest in sports is preferred.
• Ability to analyze data and generate meaningful reports to support sales and customer service activities.
• Comfortable working in a dynamic environment with shifting priorities and seasonal demands.
• Willingness to work on-site in Lincolnton, North Carolina, with flexibility in working hours.
Recommended Jobs
Certified Alcohol and Drug Counselor (CADC, CADC-I)
Jacksonville Treatment Center is now hiring a Certified Alcohol and Drug Counselor to join our team! Treatment Center is a private clinic offering outpatient Methadone and Buprenorphine maintenan…
Maintenance
At Chick-fil-A, the Truck Merchandise Associate role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Inventory Associates gain life ex…
Computed Tomography (CT) Technologist
Computed Tomography (CT) Technologist - Travel Position Location: Asheville, NC Job Type: Travel Contract Duration: 13 weeks Shift: 5x8s Pay: $2191/week Job Descrip…
Emergency Medicine Physician Near Charlotte, NC
Are you a dedicated physician seeking an opportunity to make a lasting impact on patient care in a growing, dynamic community? At Piedmont Health, we are committed to providing exceptional healthcare…
Marine Detailer
Job Description Job Description This position is for a detailer specializing in watercraft. Experience preferred but not required. Duties include the following: Washing fiberglass and ponto…
Production Team Partner - Truck Unloader & Sorter - UniFirst
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and hardworking Production Team Partner to join our UniFirst Family. As a Team Partner in the Production Department, you wil…
Housekeeper
Job Description Job Description Job description About us Holiday Inn Express & Suites Reidsville Now Hiring. Looking for new team members to start immediately. Come and apply in person 2…
Respiratory Therapist | Concord, North Carolina
Job Description Job Description Active Respiratory Therapist license and 2+ years of in-patient hospital Respiratory Therapy experience required. Applicants who do not meet these qualifications w…
Structural Assistant Engineer I / II
Job Description Job Description Candidate will provide structural design for water and wastewater facility projects. Qualified candidate should have an interest in providing structural design for…
Mechanic Electrician
Job Description Job Description We are currently seeking a Mechanic Electrician! You will strive to provide safe electrical systems for a variety of customers. Responsibilities: Install and…