Chick-fil-A Executive Director

Job Description

Job Description

Company: Chick-fil-A Capital Crossing

• Owner/Operator Kelly McKeown has been an Operator for 15+ years, following in her father's footsteps who was an Operator for 47 years
  
• Kelly recently opened Chick-fil-A Capital Crossing in September 2024, and enjoys building leaders and mentoring one-on-one
  
• Chick-fil-A Capital Crossing is growing rapidly and is currently over $11 million in volume with incredible fast pace, and growth opportunity
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Health Insurance
  
• Paid Vacation
  
• Paid maternity/paternity leave
  
• 401(k)
  
• Tuition Discounts at Over 100 Colleges
  
• Never work on Sundays
  
• Excellent Career Advancement Opportunities
  
• Overtime Available
  

Opportunity

We are seeking a dynamic and experienced Executive Director to join our leadership team at Chick-fil-A Capital Crossing. As the second-in-command to the Owner/Operator, the Executive Director plays a vital role in overseeing the entire restaurant operation. This position is ideal for a leader with an entrepreneurial mindset who thrives in a fast-paced environment and wants to grow with one of the most respected brands in the restaurant industry. This is a hands-on leadership opportunity designed to develop and refine your skills while offering a clear path for professional advancement. You will be empowered to make decisions that impact every area of the business as if you were the franchise owner.

Your Impact

• Oversee all daily operations, ensuring excellence in food safety, customer service, speed, and hospitality
  
• Lead and develop the restaurant’s leadership team across the Front of House, Back of House, and Administrative departments
  
• Manage and inspire a team of 100+ team members, driving alignment with core values and operational goals
  
• Build a high-performance culture by coaching leaders, holding teams accountable, and providing clear direction
  
• Promote food safety and workplace safety through consistent systems and team training
  
• Drive profitability by identifying operational inefficiencies, reducing waste, and supporting strategic growth initiatives
  
• Foster a healthy team culture by addressing performance and interpersonal issues directly, using established coaching frameworks
  
• Collaborate cross-functionally with department heads, contributing to high-level planning, team meetings, and long-term goal setting
  

Background Profile

• 2-3 years of previous Chick-fil-A Leadership experience OR 5+ years of high-level restaurant management without Chick-fil-A experience (required)
  
• Bachelor's Degree (preferred)
  
• Hospitality experience (highly preferred)
  
• Passion for Chick-fil-A's values
  
• Desire for a long-term career within Chick-fil-A
  

Apply now and you will be contacted ASAP .