General Manager - Float Therapy and Wellness Spa

Job Description

Job Description

General Manager – Float Therapy Spa
Locations: Charlotte, NC & Fort Mill/Indian Land, SC (Must be willing to travel to both locations multiple times per week)
Full-Time | Salary + Bonuses | $80,000+ Potential

About Us:
We are a fast-growing, top-rated float therapy spa serving the Charlotte, NC and Fort Mill, SC communities. Our mission is to help people feel better—physically, mentally, and emotionally—through the transformative power of float therapy. We serve a wide range of clients, from wellness seekers to professional athletes, and pride ourselves on delivering a high-touch, exceptional guest experience every time.

We’re now hiring a General Manager to lead day-to-day operations, drive growth, and build a motivated, high-performing team.

Position Overview:
The General Manager will oversee all aspects of spa operations, team performance, and customer experience. This is a hands-on leadership role requiring someone who can manage staff, drive sales, solve problems, and maintain high standards—while embodying a calm, welcoming presence in a wellness-focused environment. Must be a self starter who thrives with minimal handholding as owners are mostly absentee but will be available when needed.

Key Responsibilities:

• Oversee daily operations across two spa locations (Charlotte, NC and Fort Mill, SC)

• Lead team performance, motivation, and accountability

• Drive sales of memberships, gift cards, and float packages

• Interview, hire, train, and, when necessary, terminate staff

• Manage employee scheduling, performance reviews, and shift coverage

• Ensure all customer emails and service issues are handled promptly and professionally

• Maintain cleanliness standards and assist with occasional deep cleaning

• Perform light equipment maintenance and troubleshoot float pod issues

• Support a healthy, calm, and positive work environment aligned with our wellness mission

Qualifications:

• 2+ years of management experience preferred (spa, wellness, retail, or hospitality preferred)

• Experience in interviewing, hiring, and performance management

• Strong sales and customer service background

• Excellent leadership and problem-solving skills

• Self-starter who can work independently with minimal oversight

• Willingness to participate in daily cleaning and equipment support tasks

• Flexible availability (evenings/weekends required)

• Reliable transportation and ability to travel between both locations weekly

Compensation & Benefits:

• Competitive base salary + performance bonuses (earnings potential $80K+)

• Unlimited free floats

• Monthly stipends for health and other expenses

• Career growth opportunities within a fast-expanding brand

How to Apply:
Please submit your resume along with a brief cover letter explaining why you're a great fit for this role. Candidates who do not include this introduction will not be considered.

At [Spa Name], we are dedicated to enhancing lives through the transformative benefits of float therapy. Our fast-growing spa combines wellness, exceptional customer service, and a team-oriented culture where employees thrive, grow, and enjoy competitive pay with great perks. We prioritize a clean, welcoming environment and are passionate about helping clients achieve physical, mental, and emotional well-being.

Company Description

At [Spa Name], we are dedicated to enhancing lives through the transformative benefits of float therapy. Our fast-growing spa combines wellness, exceptional customer service, and a team-oriented culture where employees thrive, grow, and enjoy competitive pay with great perks. We prioritize a clean, welcoming environment and are passionate about helping clients achieve physical, mental, and emotional well-being.