Medical Scheduler- Primary Care
- Coordinate facility and patient level scheduling for all providers in each of the assigned facilities / territory
- Ensure Care Teams have scheduled routine visits and pain visits, and/or as needed, medication visits, or any additional types of visits that have been deemed a medical necessity
- Ensure that each patient is seen as medically necessary, per clinical protocol
- Ensure scheduling rosters are updated daily to ensure accuracy
- Ensure patient rosters are appropriately managed and acute visits and day of visit schedule changes occur timely
- Assist Care Teams to adjust as needed for PTO, sick days, or unusually high volume of new patient referrals
- Assist with reporting reasons for missed visits or provider concerns to Care Team Clinical Manager for provider management
- Coordinate scheduling/patient related communication with the new patient registration department and care teams
- Assist with planning and evaluating patient registration methods with patient registration team
- Ensure that facilities or patients receive copies of all scheduled patient visits and assist with problem solving any issues
- Ensure any appropriate CCM services are documented.
- Notify Care Team Support Managers and Care Team Clinical Managers of any outstanding open notes by providers
- Work with Customer Account Managers to assist with resolving scheduling related facility issues/concerns
- Check all forms of communication several times daily to ensure patient needs are met
- Ensure communication regarding transitions of care to CCM team to enhance patient care and education
- Assist with calls from facilities and patients regarding questions, issues, or concerns that cannot be triaged by a Care Team Advocate or Coordinator
- This is a hybrid position. Candidates must live in or near our Chapel Hill or Concord office locations
- High School Diploma
- 2 years of telephone or customer service experience required
- 1 year of prior healthcare scheduling or medical related experience required
- Experience with an Electronic Medical Record (EMR) and/or practice management system
- Familiarity with medical terminology required and knowledge of HIPAA privacy laws
- Excellent PC skills required; strong excel skills preferred
- Competent knowledge of Microsoft office; strong Excel skills required
- Ability to work under pressure of tight deadlines and complete task accurately
- Ability to effectively handle multiple priorities with detail and accuracy
- A chance to be part of a growing and emerging culture
- Mileage reimbursement plan
- Paid time off benefits
- Holidays and Floating Holidays
- Health benefits (medical, dental vision)
- Short & Long-term disability options
- Employer Contribution to 401k Retirement after 6 months
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