Customer Service Specialist II
CW-Customer Service Specialist II:
- The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
- Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties:
- Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
- Provides outstanding customer service to ensure service levels are achieved and exceeded.
- Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
- Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
- Documents customer feedback and complaints.
Educational Requirements:
High School Preferred;
Work Experience:
No Experience Required;
Physical Requirements:
Sedentary Work. Career Level 2IC.
Recommended Jobs
Airline Catering Driver
Airline Catering Driver Location Raleigh, NC : 18.25 per hour Knowledge, Skills and Abilities: Must be able to read, write and speak English Must be able to work in hot and/or cold environment …
Dentist Anesthesiologist (Horn Lake, MS/South Memphis)
Dentist Anesthesiologist - Horn Lake, MS/Memphis,TN Are you passionate about providing equal access to exceptional dental care for all children? ~Do you thrive in a supportive environment that foste…
Marketing Coordinator- Southeast Region
Join Our Team at RMF Engineering! RMF is looking for a creative, detail-oriented marketing professional who is looking to grow their career in a fast-paced, collaborative environment. RMF Engineeri…
MAT Nurse Practitioner
You Matter • Make a difference every day in the lives of the underserved • Join a mission driven organization with a people first culture • Excellent career growth opportunities Join us an…
Family Travel Planner
About the Role: Work from home | Flexible hours | Follow your dream career Are you the go-to person in your circle for family vacation ideas, travel tips, and budget-friendly getaways? If y…
General Laborer
Job Responsibilities: Perform general manual labor tasks including loading, unloading, lifting, and moving materials. Be able to use simple power and hand tools Know how to read a tape measu…
General Manager
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthus…
Land Administrator
The Land Administrator is responsible for obtaining, reviewing and documenting information related to new communities and lots within the communities. The Land Administrator will collaborate with each…