Personal Lines Account Manager

Job Description

Job Description

Salary: $45K-$50K Base + Bonus & Incentives

Im seeking a Personal Lines Insurance Account Manager for a reputable, family-owned independent agency serving Eastern North Carolina with 50+ carrier relationships.

Role Overview

The Personal Lines Account Manager supports a high-volume book of personal insurance clients, focusing on service, renewals, and client retention while producers handle most new business.

Key Responsibilities

• Manage and service a personal lines book of business
• Handle inbound client requests regarding policies, coverages, and renewals
• Process endorsements, ID cards, policy changes, and updates
• Support producers during renewals and retention efforts
• Maintain strong relationships with individual and family clients
• Work within a fully digital/paperless workflow

Coverage types: Auto, home, renters, umbrella, boat, motorcycle, flood, and life insurance.

Must-Have Qualifications

• Active North Carolina Property & Casualty license
• 4+ years of personal lines insurance experience
• Strong customer service and client communication skills
• Comfortable working in a high-volume, tech-driven environment

Preferred Experience

• Applied Systems (Epic or TAM)
• Independent agency background
• Knowledge of NC personal lines carriers
• Spanish bilingual
• Experience managing large personal lines books