Personal Lines Account Manager
Job Description
Job Description
Salary: $45K-$50K Base + Bonus & Incentives
Im seeking a Personal Lines Insurance Account Manager for a reputable, family-owned independent agency serving Eastern North Carolina with 50+ carrier relationships.
Role Overview
The Personal Lines Account Manager supports a high-volume book of personal insurance clients, focusing on service, renewals, and client retention while producers handle most new business.
Key Responsibilities
- Manage and service a personal lines book of business
- Handle inbound client requests regarding policies, coverages, and renewals
- Process endorsements, ID cards, policy changes, and updates
- Support producers during renewals and retention efforts
- Maintain strong relationships with individual and family clients
- Work within a fully digital/paperless workflow
Coverage types: Auto, home, renters, umbrella, boat, motorcycle, flood, and life insurance.
Must-Have Qualifications
- Active North Carolina Property & Casualty license
- 4+ years of personal lines insurance experience
- Strong customer service and client communication skills
- Comfortable working in a high-volume, tech-driven environment
Preferred Experience
- Applied Systems (Epic or TAM)
- Independent agency background
- Knowledge of NC personal lines carriers
- Spanish bilingual
- Experience managing large personal lines books
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