Customer Service Representative

A Cleaner World is a respected leader in the dry cleaning industry, known for its dedication to exceptional customer service and innovative solutions. As a Customer Service Representative and back-up delivery driver, you will be the face of the company, ensuring every customer receives friendly, knowledgeable, and efficient service. This role offers the chance to work in a supportive, fast-paced environment where teamwork and individual contributions are valued. Employees at A Cleaner World take pride in delivering quality service and building lasting relationships with customers, making it a great place to grow your career in customer service.

Responsibilities

• Warmly greet and assist customers in person, over the phone, and via email to ensure a positive experience
• Provide clear information about products and services, helping customers select the best options for their needs
• Promptly and professionally address customer questions, concerns, or complaints
• Accurately maintain records of customer interactions, transactions, and feedback
• Collaborate with team members to deliver consistent, high-quality service
• Drive the company van to deliver orders to customers’ homes as needed, ensuring timely and accurate deliveries

Qualifications

• Excellent communication and interpersonal skills
• Customer-focused attitude with the ability to handle challenging situations diplomatically
• Strong organizational and time-management abilities
• Ability to work both independently and as part of a team
• Experience in customer service or a related field is preferred, but not required

Compensation

Hourly pay starting at $13 per hour , with opportunities for increases based on performance and experience.

Benefits

• Flexible scheduling to support work-life balance
• Work Monday to Friday, with some Saturdays required
• No work on Sundays
• Opportunities for growth and development within the company
• Comprehensive benefits package