Client Account Representative
- Serve as the primary contact for assigned client accounts, addressing inquiries and resolving issues promptly.
- Monitor and manage client account activities to ensure satisfaction and retention.
- Identify potential upselling and cross-selling opportunities to enhance service delivery and revenue.
- Develop a deep understanding of client needs and tailor solutions to meet their requirements.
- Coordinate with internal teams to ensure timely delivery of services and solutions to clients.
- Prepare and present regular account reviews and progress reports to clients and management.
- Proven experience in a client-facing role, preferably in account management or customer service.
- Excellent communication and interpersonal skills with the ability to build rapport with clients.
- Strong problem-solving skills and a proactive approach to addressing client needs.
- Detail-oriented with a focus on providing high-quality service and accurate information.
- Ability to work independently and collaboratively within a team environment.
- Proficiency in using CRM software and Microsoft Office Suite for reporting and communication.
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Collaborative and innovative work environment
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