Credit Assistant

Credit Assistant

Position Snapshot
Processes new credit account requests. Plans and performs customer collection calls. Works with other departments as necessary to take care of the customers’ needs. Spots problem accounts and tracks customer payment trends. Keeps Credit Manager informed of problem accounts that need special attention. Maintains customer credit master (Customer Standard) in Oracle. Responds to customer document requests.

Essential Duties and Responsibilities
An individual must be able to perform each duty satisfactorily.

• Plans and performs customer contacts primarily by telephone or email in attempt to determine reason for overdue payment reviewing transaction details.
• Notifies Credit Manager when a customer fails to respond or when any customer statement, promise, or problem is not standard or according to terms.
• Records information about financial status of customer and status of collection efforts.
• Partners with sales to help with the collection of past due customers while striving to maintain good customer relationships.
• Processes new account requests. Reviews all required new account opening documents for completion and accuracy. Orders credit reports and checks credit references. Reviews credit reports, credit references, credit group reports and any other information available and makes new account credit line recommendations to the Credit Manager. Creates accounts for all new customers. Investigates and maintains all changes (Bill To Address, Payment Terms, Tax Exemption Status) in customer’s credit master (Customer Standard).
• Creates and transmits new customer welcome package which includes key contacts, explanation of payment terms and payment remit to information.
• Works with sales and any other departments necessary to resolve discrepancies and take care of customers’ needs.
• Maintains new customer spreadsheet to track new account creation.
• Provides invoice copies, Bill of Lading copies and Proofs of Delivery as requested.
• Maintains customer credit files by scanning pertinent documentation into Oracle electronic customer files. Performs routine credit file reviews for existing customers.
• Participates in weekly collections meetings to keep management informed of past due customers and their status.
• Serves as the backup for cash application and monthly closing duties. Responsible for closing A/R one scheduled Sunday every other month.
• Provides backup for others in Credit Department in their absence and as needed or assigned.
• Performing other responsibilities as needed to contribute to the effective operation of the department and the company.
• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Other duties may be assigned.

Supervisory Responsibilities
None

Professional Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work collaboratively within cross-functional teams and across organizational levels.
• Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Strong problem-solving and critical thinking skills.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Comfortable working both independently and collaboratively within a team.

Education and Experience

• Professional, technical or administrative training (2-year associate’s degree).
• General knowledge applicable to credit and/or accounting.
• A minimum of 3 years’ work-related experience is required.
• An equivalent combination of education and work-related experience may be acceptable.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment.

Work Environment
The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration.

Equipment Used

• Calculator
• Computer
• Routine office equipment such as telephone, fax, copier, printer, etc.

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

For your hard work, you receive:

• Competitive base pay with bonus eligibility based on company performance
• Opportunity for professional growth
• Paid time off including holidays and vacation
• Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)

These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.

About the Company:

Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.

Fraud Prevention Notice:

Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141.