Medical Interpreter- Duke Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Job Summary
Perform a variety of interpretation and translation services to assist patients receiving care within the Duke Health System. Department strongly prefers: Spanish medical interpreter knowledge/experience Hours: Full-time Monday-Friday 8a - 4:30p Work Performed Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide documentation as required. Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated. Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor. The patient's questions/concerns regarding this information are to be appropriately addressed and documented by Risk Management Directives. Ensure all encounters are recorded in Service Hub. Maintain accurate and timely electronic documentation of all service requests and provisions. Promote customer satisfaction related to Duke services; notify the Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance professional role. Ensure all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitors. Participate in on-call coverage to provide interpretation services during non-business hours and business hours as assigned. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Ability to work with diverse populations from various economicalbackgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills always. Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management, if applicable. Level Characteristics N/A Minimum Qualifications Education High-School Diploma or equivalent. Successful completion of conversation competency testing in secondary language (not applicable to ASL). Knowledge of Medical Terminology. Experience Previous experience in a Health Care setting preferred. Degrees, Licensures, Certifications For ASL positions: Current North Carolina Interpreter and Transliterator License required. RID National Certification (NIC, CDI, or equivalent) upon date of hire or within 6 months.

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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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