Patient Accounting Representative (FT)

: Patient Account Representative: PostingPosition: Patient Account Representative: Posting Location: Columbus, NC St. Luke's Hospital in Columbus, NC is currently seeking to add a new teammate to serve as a customer service representative in our Patient Financial Services department. Essential Functions:

• Responsible for posting all payments and adjustments in manual or electronic formats on a daily basis. Posts patient charges as necessary.
• Ensures all required daily reports are processed in a timely fashion and daily deposits balance. Works closely with PFS Management and Accounting to resolve any outstanding posting issues.
• Independently follows through with Information Technology and Patient Accounting Specialist to ensure concerns regarding electronic posting edits work properly, notifying Management promptly and in a professional manner of any unresolved issues.
• Assists patients with researching payment posting questions and the processing of payments made in person. Researches payments for proper posting and underpayments/overpayments.
• Responsible for work queues as assigned.
• Maintains confidentiality, follows all HIPAA and compliance guidelines.
• Excellence in customer service for internal and external customers is always required.
• Works effectively with team, maintains positive attitude and promotes common working goals with Patient Accounting, Patient Access, Atrium Health and St Luke's Hospital co-workers.
• Must be willing to demonstrate flexibility with duties as direct by PFS manager.

Required knowledge, skills, and abilities:

• High School Diploma required.
• Previous experience in accounting, data entry, hospital financial services or a medical office environment preferred.
• Knowledge of 1500 and UB claims, payment processing, electronic payment posting formats, especially Medicare and Medicaid remits is desired.
• Applicants must have skills in using the computer, e-mail, Microsoft Word and Excel programs.
• Excellent written and verbal communication skills, a high level of judgement, initiative and resourcefulness when dealing with internal and external customers is required.
• Epic experience is preferred, but not required.

Position Type : Full Time Shift : Day