Sr Manager - Digital Operations
- Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
- Design, develop, implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs. Maintain the integrity of the systems with applying security best practices.
- Manage global IT assets including software licenses and hardware full lifecycle management.
- Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
- Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
- Participate in budgeting process and manage IT Infrastructure related projects and investments.
- Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
- Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
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