Automotive Service Advisor

At Asheville Ford Lincoln we are looking for a Service Advisor. We are a large facility that includes a Quicklane, Service, Sales Department and Body Shop. We are locally owned and operated and have partnerships with many local charities and community organizations. The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 14 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Kia, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida) What we offer:

• Free Health Insurance Option Available
• HSA company match contribution
• Dental, and Vision Insurance
• Short and Long Term Disability Insurance
• 401k options available
• Paid Vacations and Holiday Pay
• Employee appreciation celebrations
• Career advancement opportunities, promote from within
• Employee Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities * Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Ensure the daily inventory of technicians' time is consistently sold to service customers * Distribute work between technicians efficiently * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationship with factory(s) and foster positive employee relations Qualifications * Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.