Claims Specialist

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

MoveDocs is seeking a Claims Specialist to join our growing Operations team. The successful candidate will be highly motivated to deliver exceptional customer service to various parties within the medical and legal community. This position will function as the primary point of communication with our clients to stay up to date on existing cases and answer client questions. MoveDocs takes pride in providing excellent and expedient service to our clients and the qualified candidate must be self-motivated, able to work autonomously and enjoy working in a fast-paced, high-volume environment.

This role is located in our Huntersville, NC office.

• Answers high volume of inbound calls from insurance companies, attorneys, clients and/or medical providers daily
• Statuses cases to get updates on pending and ongoing case litigation and/or medical treatment.
• Drafts correspondence to defense insurance companies and/or attorneys including demand letters, emails, and faxes
• Delivers customer satisfaction through timely, accurate communications
• Develops rapport with the attorneys, firms, insurance companies and medical providers

Requirements

• High School or GED required
• Experience in a high-volume call environment preferred
• Knowledge or experience with personal injury, medical billing, or claims a plus
• Previous claims and/or personal injury case manager experience preferred
• Self-motivated with desire to build great relationships, and to meet and exceed goals
• Ability to multitask while on the phone and the computer is a must
• Able to adapt to change and pivot easily between tasks
• Ability to work quickly and accurately to meet tight deadlines
• Possess excellent verbal and written communication skills for communicating with insurance companies, attorneys, and medical providers
• Basic computer proficiency and Outlook experience

Benefits

MoveDocs offers competitive compensation, benefits that include medical, dental, vision and life insurance plans, plus 401(k) with company match and paid time off.