Customer Service Representative

Job Title: Customer Service RepresentativeJob Description We are seeking a dedicated Customer Service Representative to support our intercom system across 180 entry/exit lanes on campus. This role is critical to ensuring seamless operations within our parking and transportation department. As a weekend specialist, you will join a team that ensures customers receive prompt and courteous assistance. Responsibilities + Support the intercom line setup at 180 entry/exit lanes within campus garages. + Assist customers experiencing issues with the ticketing system, ensuring timely resolution following standard operating procedures. + Communicate effectively and de-escalate situations with a diverse clientele, including students, faculty, patients, and visitors. + Consistently show up for weekend shifts, ensuring reliable support for our operations. + Handle calls primarily through phone interactions using the T2 Flex software system. Essential Skills + A minimum of 2 years of customer service experience in a call center, hospitality, or parking environment. + Proficiency in Microsoft Office applications including Outlook, Excel, and Word. + Strong communication, de-escalation, and problem-solving skills. + A high school diploma is required, while an Associate's degree is preferred. Additional Skills & Qualifications + Experience in handling intercom systems or similar technology. + Capacity to work independently and in a team during quieter weekend shifts. Work Environment This position requires onsite work within the parking garage office, where you will be part of a team that maintains smooth operations throughout the weekend. Shifts are from 6:00 AM to 2:30 PM on Saturdays and Sundays, with each shift lasting 8 hours including a 30-minute lunch break. This is a 16-hour per week role, and the work environment is dynamic and customer-focused. Job Type & Location This is a Contract position based out of Durham, NC. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Durham,NC. Application Deadline This position is anticipated to close on Nov 26, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.