Community Liaison

Community Liaison | Ripple Fiber

We are looking for a Community Liaison to join our growing team in Hickory, NC .

About Ripple Fiber

Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.

About our culture

We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.

About the role

The Community Liaison is responsible for supporting the Regional Market Executive in ensuring smooth business operations throughout the build process within the designated market footprint. This role requires strong communication, relationship management, and organizational skills to effectively coordinate with neighborhoods, residents, HOAs, and property management companies.

Responsibilities:

• Serve as the primary point of contact for neighborhoods, residents, homeowners' associations (HOAs), and property management companies during the Pre-Sales (pre-construction) and construction phases.

• Maintain strong relationships with key stakeholders, ensuring open and transparent communication during the Pre-Sales (pre-construction) and construction phases.

• Address inquiries, concerns, and feedback from community members, escalating issues to the Regional Market Executive or Customer Service team as needed.

• Organize and attend meetings or events with community representatives to provide project updates and gather input.

• Gather Private/HOA information and maintain relationships to pass to the Community Development team while it is in “Prospecting” status.

• Represent Ripple Fiber at Chamber of Commerce events.

• Attend developer associations/meetings to assess potential opportunities.

• Assist the Regional Market Executive in overseeing business operations and ensuring project milestones are met.

• Coordinate logistics and communications for various phases of the construction process.

• Support internal teams by providing community-related insights that impact project timelines and execution.

• Facilitate the transition of signed private communities from the Community Developer role to the active build phase.

• Ensure construction timelines and commitments are upheld in accordance with expectations and agreements.

• Oversee the deployment of marketing tactics at each necessary phase of the build.

• Ensure community messaging aligns with company branding and project objectives.

• Collaborate with the marketing team to distribute promotional materials, announcements, and project updates.

• Assist in organizing events or outreach efforts to engage residents and stakeholders effectively.

• Conduct weekly touchpoints with marketing and social media teams to ensure market success.

• Participate in identifying sponsorship opportunities that align with company initiatives.

• Ensure all community relations efforts comply with local regulations, HOA agreements, and company policies.

• Monitor and track commitments made to communities, ensuring follow-through on promises and expectations.

• Identify and mitigate potential risks that could impact relationships with stakeholders or project timelines.

• Serve as a "utility" resource for the Regional Market Executive, providing support where needed to ensure smooth operations.

• Assist in administrative duties, reporting, and documentation related to community relations and project progress.

• Willingness to door hang for Pre-CX and pivot on the fly as needed.

• Weekend work required when necessary.

Qualifications:

• Strong interpersonal and relationship-building skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple tasks simultaneously.

• Experience in community relations, project coordination, or a related field preferred.

• Knowledge of HOA processes, property management structures, and construction project timelines is a plus.

• Background in account executive roles, event coordination, sales, and communications.

• Experience with MDU/relationship management.

• Familiarity with local communities or existing community contacts preferred.

We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.