Site Director

About Us 

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU! 

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

We are actively hiring a Site Director to support our Charlotte site.

Shift: Monday-Friday, normal business hours

FLSA Classification: Exempt

Location: Onsite

Requirements

ESSENTIAL JOB FUNCTIONS:

Financial and Operational Responsibilities

• Commitment to the Flourish Approach and implementation/oversight of corresponding clinical and operational initiatives.
• Must become knowledgeable about the history, operations, positioning and other facets of the site and Flourish Research that has led to its current market position
• Responsible for site-level operational and financial metrics including budget targets, reports, and actions for continuous improvement activities.
• Regularly analyzes operational volume and labor staffing models to determine optimal staffing requirements.
• Leads, develops, mentors, and engages a team of operations managers to execute against the clinical/operational strategy.
• Responsible for driving performance and coaching/development objectives.
• Own the P&L for the site, responsible for executing against margin/EBITDA targets and other performance related metrics.
• Implement plans & processes to maintain productivity and profitability.
• Effectively uses financial levers to manage a P&L and operational budget, inclusive of fixed and variable costs and requesting capital expenditures.

Team Management

• Recruit, train, assess, develop and retain clinical staff to ensure successful team and business performance.
• Use routines and best practices to assess performance, provide recognition and performance coaching when gaps are identified.
• Identifies site level management development and training needs and ensures training is obtained.
• Serve as the change, culture and engagement champion, driving People and Culture initiatives for the site in partnership with site level management.
• Work with the training team to develop a pipeline of effective leadership at the facility level.
• Direct specialty recruiting strategy to fulfill needs for short, mid and long-term site level success and market development.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
• Additional duties as assigned by management.

Site Management

• Work closely with the Quality and Risk teams, team leads/site managers and department managers to establish and maintain SOPs and policies and procedures to ensure compliance with Good Clinical Practices, federal regulations/ICH guidelines, HIPAA laws and sponsor protocols.
• Assist in planning, establishing and maintaining structured in-service trainings and/or staff meetings to ensure that all employees are informed, trained and compliant with SOPs and policies and procedures, federal regulations/ICH guidelines and HIPAA laws.
• Participate in pre-study, ongoing and close-out monitoring visits with sponsor/(CRO) representatives.
• Ensure the safety of study participants through appropriate training of staff and by working closely with Scientific and Medical Affairs.
• Ensure continuous high-level involvement by principal investigators as required by FDA regulations/ICH guidelines and SOPs by maintaining frequent communications with and training of physician investigators and their staff.
• Ensure data integrity by working closely with Quality Control (QC) for the timely submission of quality data to our sponsors.

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior/office work environment.
• Travel is required for this role; The amount of travel will vary depending on business need and client requirements.
• Daily computer use.
• Ability to lift 25-35 pounds.
• Occasional night and weekend work schedules.
• Ability to drive, and daily availability of an automobile.

MINIMUM REQUIREMENTS:

Education: Bachelor’s degree in science, nursing, or healthcare management, plus a minimum of five years' experience in clinical research.

Experience: Minimum five years of experience in an operational leadership role with experience managing site level leaders. Minimum eight years of experience in a clinical research role.

Knowledge and Skills:

• Exceptional knowledge of clinical research methods.
• Strong management and leadership skills.
• Demonstrated ability to collaborate and align with operations.
• Excellent oral and written communication skills.
• Excellent computer skills to include Office365 products.
• Experience in writing and reviewing Standard Operating Procedures.
• Strong problem solving, risk assessment and impact analysis abilities.
• Demonstrated experience in process improvement.
• Strong negotiation and conflict management skills.
• Flexible and able to multi-task and prioritize competing demands.
• Ability to think independently and influence when appropriate.

Benefits

Flourish Research offers an excellent comprehensive benefits package to include: 

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays. 

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.