Customer Services Representative

Job Description

Job Description

We are seeking a Customer Services Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

IP Products, a division of Industrial Paper Products, Inc., based in Burlington, NC, was founded in 1978 as a building services contractor and expanded into the wholesale distribution of commercial packaging, safety (PPE), paper products, and cleaning supplies. We serve both businesses and the public through our warehouse store and offer convenient online ordering. Our mission is to provide excellent service to meet your needs.

We also offer consultive services, training, installation and equipment repair for the products we sell.

We understand buyers have many options when sourcing industrial supplies. To differentiate from the others, we have made investments in technologies that ensure lower transaction costs, best value and ease of use for our customers.

In 2018, we developed and introduced a proprietary pricing application that allows customers to calculate their own discounts on volume product bundles without the need for traditional time-consuming negotiations with a sales representative.

We collaborate with our customers to create customized service levels that match their specific needs. From complete 24/7 red carpet service to self-service B2B accounts, or hybrid service models that blend traditional and cloud-based services, we strive to build what serves our customers best at the lowest total procurement cost. Recognized as an innovative strategic supplier, we consistently achieve cost reduction goals for our valued customers.

We are focused on building best-in-class service. Our goal is to create long-term and sustainable relationships that deliver great value. Everything we do in this regard is grounded in honesty, trust and transparency.

Our experienced and passionate IP Products team stands ready to serve you!

Company Description

IP Products, a division of Industrial Paper Products, Inc., based in Burlington, NC, was founded in 1978 as a building services contractor and expanded into the wholesale distribution of commercial packaging, safety (PPE), paper products, and cleaning supplies. We serve both businesses and the public through our warehouse store and offer convenient online ordering. Our mission is to provide excellent service to meet your needs. \r\n\r\nWe also offer consultive services, training, installation and equipment repair for the products we sell.\r\n\r\nWe understand buyers have many options when sourcing industrial supplies. To differentiate from the others, we have made investments in technologies that ensure lower transaction costs, best value and ease of use for our customers.\r\n\r\nIn 2018, we developed and introduced a proprietary pricing application that allows customers to calculate their own discounts on volume product bundles without the need for traditional time-consuming negotiations with a sales representative.\r\n\r\nWe collaborate with our customers to create customized service levels that match their specific needs. From complete 24/7 red carpet service to self-service B2B accounts, or hybrid service models that blend traditional and cloud-based services, we strive to build what serves our customers best at the lowest total procurement cost. Recognized as an innovative strategic supplier, we consistently achieve cost reduction goals for our valued customers.\r\n\r\nWe are focused on building best-in-class service. Our goal is to create long-term and sustainable relationships that deliver great value. Everything we do in this regard is grounded in honesty, trust and transparency.\r\n\r\nOur experienced and passionate IP Products team stands ready to serve you!