Computer Operator V
Responsibilities This position description is subject to change at any time as needed to meet the requirements of the program or company. MAJOR JOB ACTIVITIES:
- Serves as a Point of Contact for the Program's Information Technology (IT) Section.
- Serves as an IT Technical Expert and provides over-the-shoulder assistance in support of the contract as required.
- Develops and maintains SharePoint sites as required in support of the contract.
- Analyses, validates, tracks and helps resolve automation hardware/software issues.
- Ensures applicable Contract Deliverable Requirements are prepared, analyzed, and submitted in accordance with the PWS requirements.
- Maintains details worksite schematics to depict the location of all networked automation equipment.
- Schedules, conducts, documents and reports regular inventories of automation equipment assigned to the contract.
- Drives GSA vehicle to transport equipment and conduct other official business.
- Ensures contractor email account requests are prepared and submitted.
- Oversees the initiation requests for Baseline NIPR and SIPR accounts for assigned contractor personnel.
- Ensures users receive initial training required to access government information systems.
- Monitors and assists with required software updates for all assigned computers.
- Cross trains team members to help ensure full coverage and support.
- Utilizes (Theater Unified Ticketing System (TUTS) to submit request for new Active Directory account, deletion/reactivation and computer issues as needed.
- Uses proper property accountability procedures to account for equipment.
- Processes DD Form 2875 System Access Requests as required.
- Routinely reviews and updates established procedures and Work Instructions.
- Conducts New Hire IT Briefings for new employees and internal transfers as required.
- Determines and implements automation setup requirements.
- Performs and assists with other duties as assigned by the Supervisor/Manager.
- Job duties and responsibilities may change due to contractual requirements.
- General office equipment: Computers, Fax, Copier, Printer, Multi-Function Device (MFD), Multi-line Phones, Cell phone, Two-way radio and Personal computer systems
- Microsoft Office Programs, to include other pertinent software and general office equipment.
- Use of Personal Protective Equipment (PPE) is required in certain areas.
- Use Government Furnished Vehicle.
- Comply with all Fire and Safety Regulations and post policies.
- Duties are generally conducted in an administrative environment; however, occasionally involve working outside with a potential exposure to various temperatures and inclement weather.
- Use of personal protective equipment (PPE) is required in certain areas. PPE includes but is not limited to hard hat, steel toes footwear, eye protection and hearing protective devices.
- Must comply with all Fire and Safety Regulations and post policies.
- Functions in an office environment in a stationary position approximately 50% of the time or more.
- May be required to lift 25 pounds, unassisted.
- May work in confined spaces and at heights.
- Should have good enough eyesight to properly read small data plate information on equipment.
- May be exposed to regular lifting, stooping, balancing, kneeling, crouching, crawling, climbing, sitting and standing while conducting assigned duties.
- May be exposed to inclement weather, extreme temperatures, humidity, blowing sand and dust.
- May be required to wear Personal Protective Equipment (PPE) in certain areas.
- Extended or flexible operating hours may be required, when approved.
- Associate's/Technical Degree or relevant equivalent experience.
- Advanced training in Microsoft 365 Products, preferred.
- Microsoft 365 Fundamentals, preferred.
- Must receive and maintain favorable results from a NACI background investigation.
- Must remain eligible for a Common Access Card (CAC).
- Must be able to maintain a valid Real ID state driver's license.
- Must be able to maintain the driving privileges on the Fort Bragg Military Installation
- 1-year of related intermediate-level computer operator experience is preferred.
- Must have effective organizational, analytical, written and oral communication skills.
- Ability to work well under pressure and with tight deadlines.
- Ability to prioritize, and multi-task in a fast-paced environment, and interact at all levels.
- Ability to work with minimal supervision, and in a collaborative team-based environment.
- Customer service experience is required.
- 6-months administrative background within a multi-functional office environment.
- Proficient skills with Microsoft 365 Products, SharePoint, Excel, Word, PowerPoint, Outlook, Power BI, and Adobe Pro.
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