Sr Quality Control Specialist - CARF

Position Specific Information

The Senior Quality Control Specialist provides strategic leadership and oversight of quality assurance, compliance, accreditation readiness, and performance improvement activities for Mecklenburg County Community Support Service’s Substance Use Services. This position ensures alignment with CARF standards, North Carolina regulatory requirements, and county priorities. This position provides support not only to the substance use team but to all teams across the Community Support Services (CSS) Department continuum when needed.

Essential Functions
· Perform root-cause analyses and assessment at the organizational, team and individual levels
· Tests services, analyzes results, and makes recommendations for improvements
· Ensure services meet specifications and understand and ensure regulatory compliance
· Develop and implement processes and procedures meant to improve quality throughout an assigned area
· Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects
· Investigates quality failures and recommends changes to internal procedures to prevent future quality issues
· Assess and report on the impact of process changes on quality
· Develop assessment tools and data collection methods in order to identify service delivery/compliance problems

Minimum Qualifications

Experience: Minimum of four years of quality control experience.
Education: Bachelor’s degree in a related field.
Combination of relevant education and relevant experience accepted? Yes
Licenses and Certifications:
Requires a valid North Carolina or South Carolina Driver’s License.
May require the ability to obtain and maintain County Driving Privileges.

Preferred Qualifications

CARF Accreditation Leadership


Demonstrated success leading accreditation readiness and survey processes through the Commission on Accreditation of Rehabilitation Facilities (CARF), preferably within a public behavioral health or substance use services system. Advanced knowledge of CARF Behavioral Health standards, including documentation, client rights, medication management, and performance improvement requirements. Experience coordinating multi-site CARF readiness, leading mock surveys, and managing post-survey corrective action plans.