Automotive Service Advisor

Automotive Service Advisor

We are seeking an Automotive Service Advisor to join our team. The Automotive Service Advisor will be responsible for greeting customers, assessing their vehicle service needs, and providing recommendations based on the Technician video/findings. The ideal candidate will have excellent communication skills, some automotive knowledge, and a customer-focused attitude. Experience previously at a dealership or equivalent is required to interview for this role.

Responsibilities:

• Ensure that customers receive prompt, courteous, efficient service and continual communication 100% of the time!
• Take ownership of the customer's experience by carrying out any additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in explaining vehicle problems, partnering with Technicians as needed; order parts and tools as necessary
• Oversee administration of warranty claims for customers partnering with Service Management
• Adheres to company standards and dress code, agree to be fitted for and wear a uniform daily
• Maintain good working relationship with factory(s), vendors and foster positive customer relations
• Team Player attitude, helping out where needed
• Successfully navigate all computer systems to get the customer's vehicle checked in and ensure all processes run smoothly, comfortable with mobile apps and technology

Benefits:

• Employee Appreciation Program with tickets to local attractions and a partnership with the Forsyth Humane Society
• 401K with up to 4% match availability after 1 year
• Medical Benefits available after 90 days through ACS/Cigna
• PTO Available as early as your 31st day of employment

Qualifications:

• Dealership or Equivalent Automotive Industry EXPERIENCE IS REQUIRED to be considered for an interview for this role
• Great at Multi Tasking while still focusing on the customer perception and experience
• Organized and friendly personality
• Demonstrated ability to manage multiple computer systems at once
• Time management skills, Detail Oriented in all areas of your work
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Excellent communication skills with customer follow up
• Clean driving record and valid driver's license

About Us - The Bob King Automotive Group - Bob King Hyundai, Bob King Kia, Bob King Mazda, and Genesis of Winston Salem

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community. Our employees are our internal customer! We want everyone that joins the team to feel that same level of customer service, care, and appreciation for the job you do that we provide to our customers daily. We are always looking for talented, self-motivated individuals to join our team. This is an excellent opportunity with growth and long-term career potential.