Supervision Specialist

The National Board for Certified Counselors
Greensboro, NC
Brief Description

Job Summary:

The Supervision Specialist is responsible for reviewing supervision documents for the North Carolina Board of Licensed Clinical Mental Health Counselors, including, but not limited to, supervision report forms, supervision contracts, transcripts, course information, and verification forms, in order to determine whether supervised professional practice and/or qualified clinical supervisor requirements have been met. This position is also responsible for reviewing other documents required for licensees, including, but not limited to, renewal forms and application forms. After reviewing these items, the Supervision Specialist is responsible for communicating with applicants, licensees, and supervisors regarding the status of items that have been received and/or are deficient. In addition, the Supervision Specialist will provide effective customer service to customers by phone and/or email.

Essential Duties and Responsibilities:

  • Quickly comprehends, assimilates and applies proficient knowledge of Board laws, rules, and regulations for all levels of licensure on an ongoing basis.
  • Completes data entry of various information and supervision documents into a database.
  • Monitors licensees' and supervisors' compliance with Board requirements such as timely reporting and continuing education training.
  • Provides reporting of supervision compliance results.
  • Reviews applicant/contract information for supervisors licensed by the Board, including the initial review of documents.
  • Organizes and updates paper and electronic filing systems for applicant and licensee records, correspondence, and other materials throughout the files' required time period.
  • Communicates clearly and concisely with applicants, licensees, supervisors, clients, and other professionals via letter, telephone, and email within designated timeframes.
  • Gathers information from applicants, licensees, supervisors, clients, and the public to assist in determining whether an issue exists, clarifying Board regulations when necessary, and following up appropriately to ensure timely resolution.
  • Functions as a Board supervision, application, and continuing education content expert.
  • Demonstrates professional, political, and cultural aptitude with an ability to work with diverse individuals, groups, and organizations.
  • Demonstrates a high tolerance for a fluid work environment.
  • Demonstrates a high degree of self-motivation and ability to work independently.
  • Operates office equipment, such as fax machines, printers, copiers, computers, and phone systems, in order to complete job duties.
  • Drafts correspondence related to supervision records.
  • Recommends relevant articles for the Board's newsletter and web content.
  • Other duties as assigned.

Required Skills/Abilities:

  • Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
  • Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
  • Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
  • Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.
  • Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract

Required Education/Experience:

  • Bachelor's degree is required
  • Three years of professional experience, with at least 1 year of experience in completing job functions based on a high level of understanding of professional rules and practices
  • Or equivalent combination of education and experience
  • Valid NC driver's license is required

Preferred Education/Experience:

  • Experience with higher education systems, government regulations, or legal/ethical guidelines is ideal

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

Work Location:

  • Primarily onsite with a minimum of 3 days per week in the office.

Travel Requirements:

  • Up to 5% travel required
Posted 2026-02-07

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