Showroom Concierge
What You'll Do
- Customer Experience
- Create a warm, welcoming, and professional first impression—whether in person, over the phone, or via email.
- Offer refreshments, seating, and amenities to enhance the showroom experience.
- Respond promptly to client inquiries with a solution-oriented approach.
- Sales & Order Support
- Assist Design Consultants with sample requests, quoting, order placement, tracking, and returns.
- Maintain accurate records of client interactions within the CRM system.
- Product & Project Knowledge
- Develop a solid understanding of TileBar's products and services to provide expert support and accurate information.
- Team Collaboration
- Partner with showroom staff and internal teams to uphold brand standards and exceed client expectations.
- Support efficient order processing, timely deliveries, and overall showroom operations.
- Brand Representation
- Serve as a positive, professional ambassador for TileBar's values, culture, and commitment to exceptional service.
- Experience
- 2-3 years of relevant sales support or customer service experience.
- Experience in tile, stone, textiles, furniture, building materials, or related industries preferred.
- Familiarity with commercial contractors, logistics, and supply chain operations is a plus.
- Skills & Competencies
- Proficiency in CRM systems (required).
- Strong time management and multitasking skills.
- Excellent interpersonal, de-escalation, and problem-solving abilities.
- Collaborative and team-oriented with a service-first mindset.
- Additional Requirements
- Flexibility to work retail hours, including evenings, weekends, and special events.
- Ability to lift up to 25 lbs. for samples and showroom maintenance.
- Occasional travel for market events, training, or showroom openings.
✔ Play a key role in shaping exceptional client experiences.
✔ Collaborate with design consultants and cross-functional teams.
✔ Grow your career with a company committed to innovation and service. Location: Raleigh, NC
Schedule: Full-time, retail hours (including evenings and weekends)
Compensation: Competitive base salary
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