Technical Trainer

: Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Our Training Team delivers world-class technical training, in the classroom and online, for Qualys IT security risk and compliance solutions. We are a global team of training professionals who are passionate about helping customers learn and be successful with our products. We're looking for an experienced Technical Trainer to join us! Responsibilities

• Consult with stakeholders to define technical enablement needs; this is a shared responsibility with the training team as a whole
• Work with multiple teams, including Engineering, Product Management, SME, Sales, and Support, to consolidate knowledge elements, review, validate, and ensure training content aligns with business requirements
• Deliver technical training to our customers, prospects, partners, and internal Qualys employees
• Produce high-quality technical courseware - presentations, videos, labs
• Contribute to the success of our online and self-paced training
• Manage training events - onsite and virtual classroom via WebEx/Zoom
• Provide product support and assist students with technical and business-related issues
• Work with the course development team to design, develop, maintain and deliver exceptional technical training materials in multiple modalities, including eLearning, videos, labs, and instructor-led classroom training
• Develop your skills to become a subject matter expert on flagship products you create and deliver training for, address various knowledge needs for the support organization with the prime responsibility of training customers and employees.
• Design, build, and maintain virtual lab environments and associated lab guides to support technical training courses
• Manage functions in the Learning Management System relevant to your job duties.

Skills and Experience Essential

• BSc/MSc degree or equivalent experience in Computer Science or related engineering field
• Excellent written and oral communication skills in English
• Multilingual a strong plus
• Must have previous experience in designing and developing materials and writing assessments for technical training
• Must have previous experience as a Technical Trainer
• Must have experience with Cybersecurity
• Five years of working in an IT security product such as Endpoint Protection, Vulnerability Management, SIEM (Security Information and Event Management), Firewall, UTMs, Compliance solutions, Networking, etc.

• Experienced in building complex virtual environments
• Experience in creating/modifying custom scripts
• Experienced in working across multiple geographic regions
• Excellent oral presentation, written communication skills
• Ability to execute several parallel tasks and prioritize appropriately
• Ability to adapt to recent technologies and learn quickly.
• 5+ years of experience in delivering training, both in-person and remotely
• Received training certifications as Qualys Certified Specialist within the past year preferred.
• Comprehension of Cloud platforms such as AWS EC2, Microsoft Azure, and Google Compute Platform
• Understanding of Containers/Docker
• Ability to adapt to recent technologies and learn quickly.
• Must be based in Raleigh

Desirable

• Knowledge and/or experience using Qualys products
• Experience in certification delivery, as part of an education program
• Ability to understand the impact of decisions on other areas of the business
• Familiarity with external PCI scanning requirements
• Understanding of compliance standards such as CIS, NIST, etc
• Experienced in creating/modifying custom scripts

• Experience with Adult learning theory
• Experience with instructional design models

A technical presentation will be required during the interview process. Sample videos and training materials the candidate has previously created will be a plus. Qualys is an Equal Opportunity Employer, please see our EEO policy .