Business Analyst, Distribution Operations

The Business Analyst serves as the primary requirements liaison between Distribution Operations stakeholders and technology/implementation teams during new distribution center startups and automation integration programs. This role owns the full requirements lifecycle—from elicitation and analysis through traceability and validation—ensuring that WMS configurations, IT infrastructure buildouts, and operational processes are grounded in documented, testable, and stakeholder-approved requirements.

The BA also owns the testing management discipline, structuring test phases, maintaining traceability from requirements to test cases, and governing phase entry/exit criteria to ensure go-live readiness. This individual acts as the single point of accountability for requirement quality and business readiness, partnering closely with IT while representing the business in all requirements and testing activities.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Facilitate requirements elicitation sessions (workshops, interviews, observation, document analysis) with operations, IT, and vendor stakeholders for new DC startups and automation projects.

  Document functional and non-functional requirements for WMS configuration, warehouse automation systems, and supporting IT infrastructure (network, hardware, integrations).

  Develop and maintain a Requirements Traceability Matrix (RTM) linking business requirements to functional specifications, test cases, and acceptance criteria.

  Translate business needs into clear, structured, and testable requirements (user stories, process flows, functional specs) and define acceptance criteria for all requirements.

  Drive alignment and sign-off with business stakeholders to lock scope and reduce churn, ensuring full traceability from business requirements through solution design, testing, and business sign-off.

  Perform gap analysis between standard WMS functionality and site-specific operational requirements, surfacing configuration or customization needs early.

  Support change control by assessing requirement change requests for downstream impact on scope, testing, and timeline.

• Author operational process documentation (current-state and future-state) for core DC workflows: receiving, putaway, replenishment, picking, packing, shipping, returns, and inventory control.

  Collaborate with process engineers and operations leaders to validate that documented requirements accurately reflect operational intent and volume/throughput assumptions.

  Maintain and update requirements and core process documentation throughout the program lifecycle.

• Own and coordinate the end-to-end testing strategy across the project (SIT, UAT, regression, and operational readiness testing).

  Create structured test cases and test scripts mapped directly to approved requirements, ensuring full coverage across WMS, automation, and integration touchpoints.

  Plan and manage the test calendar, coordinating UAT, integration testing, and operational readiness testing across multiple workstreams and stakeholder groups.

  Lead and coordinate User Acceptance Testing (UAT) with business stakeholders, ensuring the business is prepared (scripts, data, environments, timelines).

  Define and enforce test phase entry/exit criteria, managing defect triage, retest cycles, and go/no-go decisions with project leadership.

  Track and manage defects, issue resolution, and retesting cycles to ensure all delivered functionality meets defined acceptance criteria prior to go-live.

• Act as the bridge between business and IT, ensuring clarity and alignment at all stages of the project.

  Partner with IT to ensure requirements are build-ready and testable, support backlog refinement, sprint planning, and prioritization from a business perspective.

  Identify risks, gaps, and dependencies and escalate proactively to project leadership.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• 5+ years of experience as a Business Analyst, preferably embedded within business or operations teams.
• Proven experience owning end-to-end requirements for large, cross-functional initiatives.
• Strong experience leading or coordinating UAT and structured testing efforts.
• Ability to translate business processes into structured requirements, workflows, and test cases.
• Experience developing and maintaining Requirements Traceability Matrices (RTM).
• Experience working in Agile and/or hybrid delivery environments.
• Strong stakeholder management and facilitation skills across multiple business units.

• Travel 40-50%
• Permanent
• Benefits eligible