Server/Cashier

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Career Advancement Opportunities

Job Summary
We are seeking an experienced Server to join our team! The Server is the face of our restaurant and plays an integral role in our customer’s dining experience. You will build rapport with customers, answer questions about the menu, take orders, and serve food and drinks. The ideal candidate is friendly, outgoing, and has fantastic attention to detail.

Responsibilities:

• • Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our customers and ensuring each product meets Lee’s Kitchen’s standards and accurately reflects the customer’s order.
  • Professionally and promptly respond to all customer concerns or issues.
  • Maintain safe working conditions and sanitary work area.
  • Maintain accurate cash handling procedures at all times.
  • Provide great customer service.
  • Greeting guests and suggestively sells and fills food and beverage orders.
  • Handling cash, credit card, and discount transactions with the assistance of a POS (Point of Sale) register.
  • Replenishing condiment stands, straightening chairs and tables, and maintaining a clean, sanitized food service area by picking up litter and following established cleaning procedures.
  • Ensuring extraordinary guest service by providing positive interactions with guests in a friendly and courteous manner.
  • Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Lee’s Kitchen’s policies, procedures, training, and Team Member involvement activities.
  • Performing other duties as assigned

Position Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:

• Previous experience as a server is preferred
• Friendly and outgoing personality
• Excellent communication skills
• Familiarity with food safety guidelines
• Ability to work in a fast-paced environment

Competencies
are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job.

• Attention to Detai l: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.
• Commitment to Task : Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
• Customer Focused : Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
• Initiative : Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.
• Relationship Management : Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
• Teamwork : Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Functional Skills
• Cash management skills

Education and/or Experience

• High School diploma or GED
• Successful and stable employment history
• ServSafe Food Handlers Certification required.

Physical Demands : While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.

Work Environment : While performing the duties of this job, the team member is required to work in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

Additional Information
• Must be 20 years of age or older
• Must have reliable transportation
• Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant
• Work with phones, and computers
• Non-exempt, hourly position