Chief Retail Officer

: Fort Liberty FCU, a financially strong and growing $630M community credit union located in the beautiful Sandhills region of North Carolina, seeks a proven retail services executive with outstanding leadership qualities and a commitment to excellence . Position Summary: Directs and provides oversight for all retail services, including consumer and real estate lending, within branches and through all delivery channels. As a member of the C-level team, actively participates in strategic planning process. Develops and implements initiatives to support the successful achievement of organizational objectives. Primary Duties and Responsibilities:

• Leads service and sales efforts and ensures the effectiveness of Credit Union's training programs. Promotes a success-oriented, accountable environment.

• Oversees all consumer and real estate lending activities, excluding credit administration. Continually seek ways to achieve budgeted loan growth and tailor loan products to meet the needs of the membership.

• Promotes all deposit products including savings, checking, and money market accounts, certificates of deposit and IRAs.

• Ensures effective coaching, development and accountability measures are in place for assigned departments.

• Responsible for the oversight and effective management of the Credit Union's branch network and all member transactions originating from digital, online/mobile, and phone channels.

• Champions activities that support credit union promotions and membership growth initiatives.

• Formulates and recommends operating guidelines and ensures execution and compliance with all policies and procedures.

• Works closely with other executives and departments to develop and maintain fraud mitigation controls, including staff education, processes, and procedures.

• Researches new products and services, keeping abreast of trends within the industry and other traditional and non-traditional providers of financial services. Collaborates with the President/CEO and the executive team to introduce new products and services.

• Works closely with the President/CEO and executive team to develop and implement improvements to existing processes, delivery channels and staffing.

• Recruits, hires, and effectively manages high performing teams within assigned departments.

• Represents Credit Union at community events, actively seeking new business contacts to assist in promoting the FLFCU brand.

Other Duties and Responsibilities:

• Writes and submits reports to the President/CEO in all matters of importance.

• Manages relationships with key partners/vendors.

• Oversees hiring, promotions, transfers, terminations, and other changes in status for assigned departments.

• Attends Board meetings and reports on assigned areas of responsibility as requested by the President/CEO.

• Coordinates special projects as assigned.

• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Education and Training:

• Bachelor's Degree (Business-related); Master's Degree preferred.
• On an annual basis, required to complete all mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
• Sales and Service experience; certification(s) preferred.

Prior Experience:

• Minimum 10 years' experience with at least 5 years in a senior executive leadership role within a financial institution.

Other Special Skills and Abilities:

• Demonstrated ability to plan, coordinate and organize service delivery, establish goals and objectives while mentoring and developing staff.
• Excellent written and verbal communication skills.
• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Possesses personal qualities of integrity, credibility, and commitment to corporate mission.
• Ability to multitask within a fast-moving environment.
• Strong critical thinking skills.
• Knowledge of regulatory requirements and the credit union industry.

Fort Liberty FCU offers a top-of-peer compensation package including a very competitive salary, annual incentive, excellent health benefits, 401k plan with company match and profit-sharing contributions, and a 457b plan. Relocation assistance is available for this position.