IT Field Technician

Job Description

Job Description

Salary: $45,000 - $55,000 a year

IT Field Technician

About Us:

Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Lead Field Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our clients business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.

About the Role:

The primary role of the Field Technician is to ensure smooth on-site operations and support technical projects from start to finish. This position involves conducting IT and network surveys, installing and configuring hardware, troubleshooting issues, documenting infrastructure, and communicating effectively with clients and internal teams to ensure successful project delivery.

Primary Responsibilities:

• Conduct on-site IT and network surveys during new client onboarding.
• Serve as the on-site technical resource supporting the Projects team for installations, upgrades, and troubleshooting.
• Install, configure, and test network and IT hardware (routers, switches, access points, workstations, etc.).
• Document existing and newly installed infrastructure through detailed notes and photographs.
• Communicate clearly and professionally with clients and internal teams to ensure smooth project execution.
• Maintain a clean, organized, and safe work environment at client sites.

Requirements and Job Qualifications:

• Understanding of common IT and network components (routers, switches, access points, cabling, etc.).
• Proficiency with Microsoft 365 applications (Outlook, Excel, Word, Teams, SharePoint).
• Experience with UniFi, Meraki, or SonicWall systems.
• Strong communication, organization, and problem-solving skills.
• Positive attitude and eagerness to learn and grow within the IT field.
• Ability to lift and transport up to 50 lbs of equipment.
• Reliable personal transportation.
• Valid drivers license.
• Willingness to travel, including overnight or multi-day trips by car or air.
• CompTIA A+ or Network + certification.

Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• 401k and company matching
• Generous PTO policy
• HSA and FSA options
• Paid training and certification assistance
• Flexible working schedule
• $500 sign-on bonus
• Team building events

We are an Equal Opportunity Employer!