Senior Manager, Network Operations

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,  our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

Brightspeed is looking for a Senior Manager, Network Operations to join our team! As the Senior Manager of Network Operations, you will oversee multiple teams, including Network Operations Manager and a specialized group of engineers responsible for provisioning transport circuits, performing transport card additions, and configuring alarming for network devices. You will ensure operational excellence across broadband, Ethernet, and transport networks by managing lifecycle activities, capacity planning, and strategic initiatives. This role requires strong leadership, technical expertise, and the ability to drive process improvements across a large, complex operational environment.

As a Senior Manager, Network Operations your responsibilities will include: 

• Leading and mentoring Network Operations Manager and engineering team to ensure timely and accurate service delivery
• Overseeing activation, augmentation, and maintenance of broadband, Ethernet, and transport networks
• Managing provisioning of transport circuits, transport card installations, and alarming configurations for network devices
• Developing and implementing operational strategies to improve network performance, scalability, and reliability
• Establishing KPIs, scorecards, and analytics to monitor team and organizational performance
• Partnering with engineering, planning, and leadership teams to support new technology deployments and modernization initiatives
• Understanding and explaining complex technical information to both technical and non-technical stakeholders
• Conducting regular leadership meetings, performance reviews, and career development sessions
• Driving process automation and efficiency improvements across all operational functions
• Preparing and presenting operational reports to senior leadership
• Ensuring compliance with company policies, industry standards, and regulatory requirements
• Occasional travel required to meet with employees and leadership.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Hold a bachelor’s degree in Telecommunications, Networking, or related field (or equivalent experience)
• 15+ years of experience in network operations, including at least 10 years in a management role
• Strong technical knowledge of broadband, Ethernet, and transport technologies
• Proven ability to lead large teams and manage complex projects in a fast-paced environment
• Excellent leadership, communication, and problem-solving skills

BONUS POINTS FOR:

• Project management experience in telecommunications
• Experience with Power BI, Tableau, or similar reporting tools
• Familiarity with vendor platforms such as Nokia, Cisco, Juniper
• Project management certification (PMP or equivalent)

#LI-GF1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real .

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices: