Genesys CX Developer with Softphone
Genesys CX Developer with Softphone
Addison, TX / Charlotte, NC
Fulltime Permanent
Job Description
Skill: Genesys CX Developer with Softphone
Mandatory:
Design and Development experience in Genesys Cloud CX and Genesys Architecture.
Experience in Softphone API integration with Genesys CX.
Experience in Genesy SDK.
Experience in Genesys Cloud CX administration, configuration and implementation.
Strong experience Node.JS/ Rest ,SOAP and Genesys APIs.
Experience creating dashboards for monitoring queue activity, agent performance and interactions.
Strong Experience in Gensys Cloud admin and configurations including contact center, telephony, routing, people and permissions and outbound.
Experience in Genesys installation and configuration in app Foundry.
Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills.:
Experience with Genesys on-prem and understanding of various Genesys components and composer development.
Exposure for Java/J2EE development and API Development /Scripting integration.
Genesys Cloud CX certification preferred.
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