Digital Payment Product Senior Manager

About this role:

Wells Fargo’s Digital, Data, and Artificial Intelligence Organization (DDAI) within Consumer Banking and Lending is seeking a senior digital payments leader to drive the strategy, development, and execution of the Consumer Digital Payment portfolio. This role will own portion of a broad portfolio of mission‑critical money movement capabilities across consumer and small business banking, which may include Zelle®, bill pay, wires, international payments, mobile check deposit, and internal and external transfers. The role provides end‑to‑end leadership across product management and execution, experience design, and technology, working closely with analytics, risk, compliance, and external partners to deliver secure, scalable, and customer‑centric payment solutions.

Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Lead the digital payments portfolio : Manage the end-to-end execution of the portfolio to deliver enhancements to existing products and launch new capabilities aligned to consumer and business needs.
• Build and lead teams : Manage and develop high‑performing, cross‑functional teams spanning product, engineering, design, strategy, analytics, risk, compliance, and finance, aligning resources to business priorities within an agile environment
• Leverage data and AI: Utilize analytics platforms and AI‑powered tools (e.g., customer insights, journey analytics, experimentation, and delivery acceleration tools) to inform prioritization, optimize customer experiences, and improve product outcomes
• Measure and optimize performance : Establish and manage KPIs and OKRs, making data‑driven adjustments to achieve customer, operational, and business outcomes.
• Navigate the payments ecosystem: Maintain strong understanding of the evolving payments landscape, emerging trends, and fintech partnerships across B2C, C2B, and B2B use cases.

Required Qualifications:

• 6+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Experience delivering large-scale consumer digital payments initiatives, including new product launches.
• Track record creating and leading high-performing digital product management teams
• Ability to deliver in a large complex organization
• Command of payments system architectural patterns, data movement, and system interactions
• Evidenced innovation in consumer payments space, driving new products and features to consumer customers in digital spaces
• Experience leveraging analytics and AI‑powered tools to improve product discovery, delivery velocity, and customer experience
• Experience directing overall customer experience working with customer research and customer experience teams
• Previous banking or financial services experience leading digital product management teams.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):

• 401 S Tryon St. – Charlotte, North Carolina 28202
• 333 Market St. San Francisco, California 94105

Required locations listed.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.