Customer Service Representative

, 40 hours per week Position: Customer Service Representative Company Overview: Fathomrealty is a rapidly growing real estate company based in Charlotte, NC. We are dedicated to providing our clients with the best possible real estate experience, and our team of professionals is committed to delivering exceptional service and results. Our company culture is built on honesty, integrity, and a passion for helping others. We are looking for a Customer Service Representative to join our team and help us continue to provide top-notch service to our clients. Position Overview: As a Customer Service Representative, you will be the first point of contact for our clients. You will be responsible for providing excellent customer service and support to our clients, agents, and other team members. Your main goal will be to ensure that all inquiries and requests are handled promptly and efficiently, while maintaining a positive and professional attitude at all times. Key Responsibilities: - Act as the main point of contact for all incoming calls, emails, and inquiries from clients, agents, and team members - Provide prompt and courteous responses to all inquiries and requests - Assist clients with general inquiries, scheduling appointments, and resolving issues - Collaborate with team members to ensure timely and accurate responses to client inquiries - Maintain accurate and detailed records of all interactions with clients - Follow up with clients to ensure their needs have been met and provide additional support as needed - Continuously strive to improve the customer service experience by identifying areas for improvement and implementing solutions - Stay up-to-date with company policies, procedures, and services to provide accurate information to clients - Assist with administrative tasks such as data entry, filing, and organizing documents - Adhere to company guidelines and standards for professionalism, confidentiality, and ethical conduct Qualifications: - High school diploma or equivalent; some college coursework preferred - 1-2 years of customer service experience, preferably in a fast-paced environment - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making abilities - Ability to multitask and prioritize tasks effectively - Proficient in Microsoft Office and other computer applications - Real estate experience is a plus, but not required - Must be able to work full-time, 40 hours per week - Must be able to work occasional weekends and evenings as needed Benefits: - Competitive salary - Health, dental, and vision insurance - Paid time off and holidays - Opportunities for career growth and development - Positive and supportive work environment If you are a customer service-oriented individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team at Fathomrealty and be a part of our mission to provide exceptional service to our clients.