REGIONAL DIRECTOR OF OPERATIONS
- Leads, manages, and inspires a diverse team to provide top-notch service
- Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
- Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build community
- Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in the balance of risk/reward and short/long-term implications
- Supports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
- Works with regional team members to ensure the Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
- Collaborates with key partners to support regional initiatives
- Ensures compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
- Champions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with a focus on building multi-unit management skills; has a full understanding of all roles in operation
- Owns the financial results/P&L for assigned territory, and works with the leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
- Ensures consistent and fair administration of all policies and procedures
- Recognizes and anticipates marketplace trends; participates in regional strategic planning meetings
- Bachelor’s or master’s degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other Support Services areas in lieu of degree
- Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
- Has a proven track record of growing a business and leading teams, along with strong financial acumen
- Has the ability to think quickly, analytically, strategically, and accurately
- Shows expert client relationship, influencing, listening, and communication (written and verbal) skills
- Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
- Proficient in the use of Microsoft Suite
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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