Trouble Call Technician

Job Description

Job Description

Salary:

Job Description:

• Installation and Configuration: Setting up and configuring fiber optic networks to ensure they function correctly and within the link loss budget.
• Maintenance: Performing routine maintenance to keep the systems in optimal condition.
• Troubleshooting and Repairs: Identifying and fixing issues within the fiber optic network, including splicing and terminating cables.
• Testing: Using specialized equipment like power meters and Optical Time Domain Reflectometers (OTDRs) to test the integrity and performance of fiber optic cables.
• Documentation: Maintaining detailed records of the fiber optic infrastructure, including any anomalies and corrective actions taken and ensure accurate maintenance history.
• Safety Compliance: Adhering to industry safety standards and regulatory requirements during all operations.
• Customer Interaction: Communicating with customers to understand their needs and ensure satisfaction with the network solutions provided.
• Floating of Fiber: Ensuring fiber cables are properly floated to prevent damage and maintain network integrity.
• Excavation: Conducting excavation work at Distribution Access Points (DAPs) as required for network maintenance and expansion.
• General Maintenance and Upkeep of the Network: Regularly inspecting and maintaining the overall fiber optic network to ensure optimal performance.
• Availability After Hours: Being available for emergency repairs and maintenance outside of regular working hours.
• Quality Control: Ensuring all work meets quality standards and specifications.
• Verifying and Certifying Handover Documents: Reviewing and certifying documentation related to the handover of the network.
• Patching Fiber at the POP: Performing patching of fiber at the Point of Presence (POP) to maintain network connectivity.
• Additional Responsibilities: Additional responsibilities may be assigned as the business requires and sees fit to enhance the quality of our network and customer experience.

Department: Operations

Employment Type: Full-Time

Minimum Experience: Experienced

Compensation: 29/hour