Human Resource Director

North Carolina Community Health Center Association
Charlotte, NC

Location: CW Williams Community Health Center in Charlotte NC

HUMAN RESOURCE DIRECTOR JOB DESCRIPTION:
POSITION:
Human Resource Director
DEPARTMENT: Human Resources
REPORTS TO: CEO
COORDINATES WITH: Administration and Staff

PURPOSE: The Human Resources Director will lead and direct the routine functions of the Human Resources People Operations department including hiring and interviewing staff, administering pay, benefits, and leave, employee relations, and enforcing company policies and practices.

INTEGRITY AND TRUST:
Is widely trusted; is seen as a direct truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn’t misrepresent him/herself for personal gain.

MISSION INTEGRATION:
Adheres to the Mission of the CHC during both good and bad times; is dedicated to meeting the expectations and requirements of the CHC mission (provide quality services in a supportive environment to all people); acts in line with the values of the mission; practices what he/she preaches.

TEAM RELATIONS:
Understands and supports the team approach; A team player and is cooperative. Easily gains trust and support of peers; Encourages collaboration; must have the ability to be candid with Peers; Fosters open dialogue; create a feeling of belonging to the team.

CORE COMPETENCIES:
  • Business Management & Leadership.
  • Human Capital Development.
  • Communication & Interpersonal.
  • Strategic Thinking & Planning.
  • Workplace Culture Development.

Responsibilities:

  • Attendance during the normal work hours is an essential function of the job to ensure work goals are met and customers are served.
  • Collaborates with the HR Safety & Training Manager regarding the performance management process and staff development and training.
  • Performs reviews and makes recommendations to Chief People Officer for improvement of the organization’s policies, procedures and practices and communicate changes if any to ensure proper compliance by employees.
  • Research, implement, and oversee the organization’s pay structure which includes participating in salary surveys and analyzing data from survey sources to determine competitiveness both internally and externally.
  • Provides support and guidance to management, and other staff when complex, specialized, and sensitive questions and issues arise.
  • Maintains compliance with all applicable federal, state, and local employment laws and regulations, as well as recommended best practices; reviews policies and practices as required to maintain compliance.
  • Coordinate and manage human resources activities to ensure legal compliance, fairness and consistency in areas of employment, planning and staffing, compensation, benefit administration, labor/employee relations, training, performance management, organizational development, workforce communications, safety and benefits.
  • Participate in the investigation and resolution of ongoing employee relation problems; anticipate problems, recommend, and initiate steps for corrective action.
  • Oversees and supports the People Operations Team in the maintenance of the Human Resources Information System (HRIS).
  • Participates on committees and special projects.
  • Other duties as assigned by the Chief People Officer.

Requirements:

  • Master’s Degree in Human Resources, Business Administration, or related field with 3 to 5 years Human Resource Management experience required. (or)
  • Bachelor’s degree in Human Resources, Business Administration, or related field with 5 to 7 years of Human Resource Management experience.
  • Current human resources and/or compensation credentials or certification, such as PHR, SPHR, CP, CCP, SCP, or similar, highly preferred.
  • Excellent organizational skills, leadership skills, and excellent verbal and written communication skills.
  • Proficiency using EHRs systems and other computer programs.
  • Must be able to effectively handle multiple tasks and priorities in order to meet deadlines.

RESPONSIBILITY OF CONFIDENTIAL MATTERS: All staff is expected to adhere to the Center's confidentiality policy as stated in the Policy and Procedure Manual.

HOURS OF WORK:
40 hours per week and as requested by Supervisor.

SALARY: As specified in the Notice of Hire.

Perform Other Duties as Assigned.

Disclaimer:
The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

Mission Statement: Improve the spiritual, physical and psycho-social status of the residents of Mecklenburg and surrounding counties by providing access to the highest quality comprehensive family health and ancillary services to all regardless of their ability to pay.
Posted 2025-09-20

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