Outbound Customer Care Coordinator

Baker Roofing Company – Customer Care Coordinator

Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!

Summary

The Customer Care Coordinator is responsible for placing outbound phone calls, texts, and/or emails to prospective customers and/or existing customers. The purpose is to generate customer interest and set up an appointment for Baker Sales Professionals to meet with them to discuss Baker Roofing offerings. Utilizing this information, the coordinator will set up this lead in the Customer Relationship Management (CRM) tool as well as setting the appointment for the Sales Professional.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications

• Education: Minimum High School Graduate/ College Preferred
• Years of Experience: Minimum of 1-year outbound sales /appointment setting
• Certifications: None
• Language Skills: Must speak English fluently
• Driver License: Preferred
• $22+ an hour, depending on experience- plus incremental monthly incentives
• This is a full-time position/ 40 hour per week requirement

Knowledge, Skills, and Abilities

• Experienced with Microsoft Outlook, Word, and Excel at an intermediate level

• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
• Possess a motivated and professional attitude
• Ability to work independently, handle multiple tasks simultaneously, and access all responsibilities for priority
• Accuracy in CRM updates and the assignment of work to other individuals within the company

Essential Functions

• Manage lead files and prioritize appropriate steps to ensure maximum utilization
• Competitive and motivated; a self-starter who takes initiative to achieve goals
• Team player who is willing to put in the work to achieve team goals
• Continuous learner with future aspirations in business development, marketing, or a field sales position
• Communicate with customers as it relates to job function – Baker offerings, scheduling, follow-through
• Assist in scheduling of sales persons
• Work within a team with a cooperative spirit
• Notify management of trends or issues with the customer interaction process
• Work schedule flexibility (occasional work from home)
• Ability to adapt to changing work processes
• Other clerical tasks as needed and requested

Work Environment

• Prolonged use of computer ; typing, reading, sitting

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975or [email protected] .

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

• Principals only. Recruiters, please don't contact this job poster.