Assistant Director, Undergraduate Integrative Student Services, School of Business

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Job Description Summary

The Wake Forest University School of Business is seeking qualified candidates for the role of Assistant Director Undergraduate Integrative Student Services. This team member supports the day-to-day delivery of academic advising and student services that foster a supportive and engaging student experience in the School of Business. Serving as an advisor and key institutional point of connection for students this role provides individualized academic guidance and coordinates a range of academic services and processes that promote student engagement academic progress and student success. The Assistant Director contributes to the development and continuous improvement of advising practices academic systems and office operations within a world-class undergraduate business education environment. This position empowers a higher education professional to bridge academic and student development spheres while helping students to access persist through and thrive in their academic programs.

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

About the Role

Essential Functions:

• Works directly with students as a highly knowledgeable and available advising resource while also supporting their development as autonomous and responsible emerging professionals.

• Administers academic advising processes in coordination with other School of Business colleagues and key University partners (e.g. the Office of the University Registrar Office of Academic Advising etc.).

• Assists with key aspects of the student academic lifecycle for prospective undergraduate business students to include course registration and tracking academic progress.

• Under the direction of the Senior Associate Director serves as a primary point of contact for prospective Undergraduate Business Program students regarding their holistic student needs including working directly with students in personal social or academic distress and escalating or referring issues as appropriate.

• In collaboration with other undergraduate team members provides leadership to prospective business major recruitment efforts and admissions procedures including prospective student events and monitoring progress and performance in pre-requisite courses.

• Effectively leverages technology to innovate and to add value to the advising process and to the overall student experience.

• Collaborates with the WFU Center for Global Programs and Studies to provide accurate academic advising and guidance to students studying abroad or expressing interest in studying abroad.

• Manages all aspects of the administration of undergraduate business program scholarships and the associated budgets in conjunction with the Senior Associate Director.

• Supports students by addressing their daily needs and concerns providing updates on their progress and coordinating with student support services as needed.

• Offers data and insights into the course scheduling process based on awareness of student populations and academic needs.

• Collaborates with other colleagues inside and outside of the School of Business to maintain a culture of effective student support and engagement operations that support student learning satisfaction and engagement that considers a school-wide framework for the student experience.

• Works in an extra-curricular advising capacity with students in both individual and group settings coordinating undergraduate business student organization functions and degree program student leadership platforms in collaboration with other WFU business colleagues.

• Maintains expertise in key student information software systems and in student data management/reporting for undergraduate activities.

Other Functions:

• Other related duties as assigned.

Required Education Knowledge Skills Abilities:

• Bachelors degree plus up to three years related experience in academic advising and registration or equivalent combination of education and experience.

• Commitment to the values of diversity and the ability to build inclusive and respectful relationships in which differences are appreciated and engaged.

• Proficiency in use of personal computers and relevant software applications.

• Strong interpersonal skills including oral and written communication and listening capabilities.

• Skill in organizing resources and establishing/managing priorities.

Preferred Education Knowledge Skills Abilities:

• Masters degree in student affairs/personnel administration or a closely related field is preferred.

• Three plus years of related of academic advising and registration experience.

• Extensive knowledge of academic policies cultures and procedures. Ability to analyze course prerequisites certification and curriculum/graduation requirements.

• Knowledge of applicable rules regulations and laws regarding student records.

• Grasp of best practices in application of technology to student affairs processes.

Accountabilities:

• Responsible for own work.

• May direct work of student workers or more junior staff.

Physical Requirements:

• Work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists hands and/or fingers; and assessing the accuracy neatness and thoroughness of the work assigned.

Environmental Conditions:

• Climate controlled office setting.

Additional Job Description

About Us

Wake Forest University

Wake Forest University is a private coeducational institution dedicated to academic excellence in liberal arts graduate and professional education. With over 5400 undergraduates and 3400 graduate and professional students the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant intellectual community with a rich cultural life an impressive array of facilities and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding the University has adopted the motto Pro Humanitate which is exemplified by a deep institutional commitment to public service and engagement with the world. For more information visit: Forest University is located in Winston-Salem a beautiful mid-sized city centrally located in the Piedmont-Triad region of North Carolina. A family-friendly city with high quality schools a wide selection of restaurants and shops outdoor recreational activities and numerous special events it is known for its vibrant and thriving arts and innovation scenes. Residents enjoy proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours) a moderate climate with four distinct seasons and a very reasonable cost of living. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a small town. For more information visit: .

The School of Business

The AACSB-accredited nationally ranked Wake Forest University School of Business offers undergraduate academic programs in Accountancy Finance Business and Enterprise Management and Mathematical Business as well as graduate programs encompassing the Master of Science in Accountancy (MSA Online MAcc) Master of Science in Business Analytics (MSBA on-ground and online) Master of Science in Management (MSM) and Master of Business Administration (MBA - on-ground hybrid and online). Courses are offered at the beautiful home campus in Winston-Salem the Wake Forest University Charlotte Center and/or online depending upon the chosen program.

Wake Forest University continues to rank as a top school for undergraduate business education (ranked #21 by Poets & Quants for Best Undergraduate Business Programs in 2022). Wake Forest MSA students have earned the #1 CPA Pass Rate more than any other school in the past 20 years and the MSA Program has been listed as a Top 20 Program by the Public Accounting Report. For 2023 U.S. News & World Report ranked the part-time MBA Program #1 in North Carolina and #19 in the nation while The Economist ranked the MSM Program as #2 in Career Opportunities and #5 overall for 2021. For more information about the School of Business visit: Hall and the Charlotte Center

Located on the main campus of Wake Forest University Farrell Hall is an inspiring four-level 130000-square foot structure featuring state-of-the-art technology and groundbreaking design to create an environment in which faculty-staff-student engagement and interaction thrives.

Located in the heart of uptown Charlotte near some of the citys most influential businesses the 300000 square foot WFU Charlotte Center houses our on-ground and hybrid MBA Programs.

To learn more about careers at Wake Forest University the Winston-Salem community and our other locations and entities please visit our Career Site at position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employees supervisor.

To help provide a safe learning and living community Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .

Required Experience:

Director