Customer Service Representative (Inbound and Outbound)

Job Description

Job Description

Customer Service Representative (CSR) | Inbound & Outbound Scheduling | Aspire Heating & Cooling

Aspire Heating & Cooling is hiring a Customer Service Representative who does more than just answer phones. This role is ideal for someone who enjoys helping customers while also taking initiative to drive business by making outbound calls , following up on opportunities, and maximizing the daily schedule. If you are comfortable balancing inbound service with proactive outreach and want a long-term career with growth potential, this is a great opportunity to join a team focused on performance, support, and development.

At Aspire, we are committed to Elevating Lives One Person at a Time. That starts with our team. We invest in our people, provide ongoing training, and create an environment where motivated individuals can grow their careers while making a real impact on the business.

Why Work With Aspire:
• Competitive pay: $17-$22 per hour, depending on experience, plus bonus opportunities tied to performance and booking success
• Monday-Friday schedule with strong work-life balance
• 6 paid holidays plus a floating birthday PTO day
• Progressive PTO accrual, up to 4 weeks based on tenure
• Ongoing training and development to grow your skills and career
• Supportive, team-focused culture that values communication and success

Our Mission is to provide exceptional service with integrity and respect for all. Our Vision is to redefine excellence in the trades. Our Core Values are built on respect, integrity, and commitment to continuous improvement.

What You'll Do:

This role is centered around keeping the schedule full and maximizing opportunities. You will answer incoming calls, emails, and messages with professionalism while also making outbound calls when call volume is slower to generate appointments from warm leads and existing customers. You will proactively follow up on unclosed estimates, maintenance opportunities, and prior customers in our database to convert opportunities into booked jobs. You will prioritize and schedule the most valuable calls first, ensuring the board is optimized for efficiency and revenue. You will coordinate closely with the field team to ensure smooth scheduling and communication, maintain accurate customer records, and deliver a positive, solutions-focused experience in every interaction.

What We're Looking For:

We are looking for someone comfortable being both reactive and proactive in their role. You should have at least one year of experience in customer service, call center, or dispatch, with home services experience preferred. You should be confident on the phone, both answering inbound calls and making outbound follow-ups. Strong communication, organization, and attention to detail are essential, along with the ability to stay calm under pressure and keep conversations focused on booking the job. This role is a great fit for someone who enjoys helping customers but also understands the importance of driving results and keeping the schedule full.

If you're ready to step into a CSR role where you can make an impact, grow your skills, and be part of a team that values both service and performance, apply today and start building your career with Aspire Heating & Cooling.