Senior Change Implementation Consultant

About this role:

Wells Fargo is seeking a Senior Change Implementation Consultant responsible for determining and communicating the scope of testing for functional changes, creation, and execution of test cases for both manual and automation, identification and resolution of functionality defects as part of the Agile project methodology for Loan Origination and supporting systems. This role will coordinate production validation of functional changes with Line of Business (LOB) users by creating checkout scripts, preparation of LOB users for expectation as well as triaging and tracking functionality defects. Provide leadership, mentorship, and day-to-day guidance to less senior team members to ensure effective execution of responsibilities and adherence to best practices.

In this role, you will:

• Participate in complex initiatives and identify, and implement opportunities for new
  processes to support requirements within change implementation
• Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery
• Review basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
• Identify, and provide effective training methods
• Participate in process improvement or product development and enhancement activities
• Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
• Provide feedback and present ideas for improving or implementing processes and tools with change implementation impact
• Develop communication and training plans
• Identify and monitor resolution of issues, escalating as necessary
• Identify best practices and recommend new workflows and procedures
• Perform complex administrative, transactional, and operational support tasks
  Provide maintenance support for project teams and assist in determining implementation strategy
• Provide input to project manager and project teams on appropriate implementation strategy, methods, and plans
• Provide subject matter expertise and interpretation of procedures to team
• Interact with team, peers, management, and technology on implementation of strategy
• Collaborate and consult with peers, risk, compliance, and managers to resolve functional changes, and achieve goals
• Serve as a mentor

Required Qualifications:

• 4+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of project lifecycle
• Understanding of quality assurance or user testing methodologies
• Experience with user testing participation
• Knowledge of Credit Application process for Small Business
• Knowledge of Project and Defect Tools including Jira
• Utilize AI-powered tools such as Microsoft Copilot to optimize business processes, increase efficiency, and support data-driven insights.
• Knowledge of Power BI or Tableau reporting to support data analysis and performance insights
• Provide leadership over operational processes to ensure work is completed on time, effectively prioritizing tasks and directing the daily work activities of team members.
• Provide clear and timely communication to leadership and stakeholders regarding progress, issues, and resolution outcomes

Job Expectations:

• Test and Checkout Script Creation for either manual or automation
• Test data creation and conditioning
• User Acceptance Testing execution
• Create and Deliver Subject Matter Expert Walkthrough
• Defect Triage/Management/Resolution

Position Locations:

• 11625 N Community House Rd Charlotte, NC 28277

• 2700 S Price Rd Chandler, AZ 85286

• 550 S 4th St Minneapolis, MN 55415

• 11602 N Black Canyon Hwy Phoenix, AZ 85029

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.