BUSINESS ANALYST (HYBRID-CHARLOTTE, NC)

Job Description

Job Description

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

The Business Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization. The Business Analyst is responsible for working within the Compass Sectors to gather and document business requirements for developing and implementing the ERP upgrade. The position is hybrid and based in Charlotte, NC.

Responsibilities:

• Partner with business stakeholders, cross-functional team members, developers, and third-party vendors to elicit, analyze, and document both current-state processes and future-state requirements.
• Collaborate closely with Product Managers and Product Owners to define and refine features by providing detailed business requirements, supporting solution design, and ensuring alignment with business objectives.
• Quickly develop a deep understanding of complex business domains and effectively facilitate cross-functional decisions across diverse stakeholder groups.
• Contribute to backlog refinement by working with team members to break down Features into detailed user stories and tasks that are ready for development.
• Identify and communicate risks, dependencies, and process gaps in a timely and proactive manner.
• Translate business needs into well-defined, testable User Stories and Tasks, including clear acceptance criteria to guide development and validation efforts.
• Collaborate with the Agile team and product management to define and model future-state (To-Be) business processes that align with S/4HANA capabilities and best practices.
• Ensure delivered solutions effectively address business needs and are aligned with strategic transformation goals.
• Actively facilitate and participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives.
• Track progress of deliverables, ensuring milestones are met and work is completed on schedule and to quality standards.
• Manage post-implementation feedback and enhancements, working with stakeholders to refine system capabilities based on user input.
• Develop and execute test cases and scripts; collaborate with QA and other analysts to support end-to-end testing across integrated systems.
• Evaluate system outputs and deliverables to verify they meet defined business requirements and are free of defects, ensuring adherence to quality standards.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Information Systems, or a related field preferred.
• Minimum of 4 years of Business Analysis experience, ideally within software development, ERP implementation, or digital product enhancement environments.
• Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA is strongly preferred.
• At least 1 year of practical experience working on Agile projects or within Agile teams (Scrum, SAFe, or similar frameworks).
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.
• Strong sense of ownership, accountability, and a commitment to delivering high-quality outcomes.
• Proven analytical and critical thinking abilities, with a proactive approach to problem-solving.
• Highly organized and detail-oriented, with the ability to manage competing priorities and multiple deliverables under tight deadlines.
• Adept at building relationships, influencing stakeholders, and driving alignment on business solutions.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with collaboration tools such as Miro and Azure DevOps is a plus.
• Willingness to travel occasionally (<5%) to support project initiatives and collaborate with sector teams as needed.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1516031

Compass Corporate

Bankston B Williams

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