Automotive Service Writer / Advisor
Thurman Auto Service Center focuses on building relationships that last, with our employees, customers, and community. Work hard / play hard is how we operate, and the overall team goal is our focus!
Responsibilities – Service Advisor:
- Schedule appointments with customers
- Meet and greet customers
- Work with customer and technician to identify required maintenance using service history data
- Advise customers on necessary/suggested services, notify customer of any current special promotions and upsell additional services
- Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
- Estimate cost of mechanical, electric, or other repairs
- Enter itemized estimate on service order and explain estimate to customer to gain their understanding of all services provided
- Determine progress of repair/service orders and inform customer accordingly
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule
- Review results of customer satisfaction surveys with service manager
- Establish positive relationships with customers
Qualifications/Requirements – Service Advisor:
- At least 1 year of Service Advisor experience is required
- Must have experience with demonstrated success as an Auto Service Advisor/Writer and have a pattern of 'sticking around'.
- Must be adept at working a plan for success and understand the processes necessary to achieve their objectives.
- High school diploma or equivalent
- Valid in-state driver's license
- Professional personal appearance
We Offer:
- Salary + Commission-based pay plan.
- Potential income – Growing
- No Weekends
- Holidays paid
- Vacations paid
- Professional working environment
- Optional: Medical, Dental, Life, and Vision Insurance available after three full calendar months of employment
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