Coord, Family Service
Save the Children US
Concord, NC
Position Title: Family Service Coordinator Employee Type: Full-Time Regular Supervisor Title: Center Director or Manager, Parent, Family & Community Engagement (PFCE) Division: Head Start, U.S. Programs Save the Children For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you’re creating positive, irreversible change for children, and the future we all share. The Role The Family Service Coordinator (FSC) manages a caseload of families participating in the Head Start and/or Early Head Start program, providing ongoing support, in partnership with families, that is responsive to their needs. The FSC develops trusting partnerships with families. You will support families in using family strengths to build skills for self-sufficiency, improved quality of life and parenting interactions that help children become ready for school and life. The FSC assists families in identifying and reaching their own goals. In collaboration from families, other program team members and community partners, and will support families in developing skills for leadership and advocacy for their children. You will document all family development services to show a clear picture of the families’ needs, strengths and growth. You’ll have direct responsibility for tasks associated with the Eligibility, Recruitment, Selections, Enrollment and Attendance (ERSEA) requirements of the Head Start Program Performance Standards, including the proper determination of family eligibility, ongoing recruitment and selection of families, preservation of full enrollment and support for regular attendance of children. As a front line representative of Save the Children, the FSC is required to ensure the safety and security of Head Start children and families with whom he/she has contact, and adhere to the agency’s values of Accountability, Ambition, Collaboration, Creativity and Integrity. What You’ll Be Doing (Essential Duties)
- not inclusive of all role responsibilities. May be subject to change
- Engage families as full partners in assessing their needs and strengths, and prioritizing their needs and interests according to their own values; ensure there is an appropriate fit between families’ needs and interests and program
- In coordination with the Manager of PFCE, ensure that vacancies are filled within 30 days, eligibility is properly determined, enrollment includes 10% children with special needs, recruitment is active/ongoing and that funded enrollment is achieved and maintained.
- Support each family in developing a Family Partnership Agreement so the family is able to understand and use goal development as a valuable life
- Have regular home visits with families to build on competence in the areas of: understanding attachment and child development, self and family advocacy, developmental transitions, parents as a child’s first teacher, life management skills and family
- Make and consistently follow up on referrals related to: Family Partnership Agreement goals, strengths/needs assessment items, children with special needs, family health, job and education services and other services related to wellness and family
- Strengthen community collaborations to support families by: maintaining current knowledge of community resources, sharing community service information with families and building relationships during attendance of interagency meetings, community events and other scheduled meetings with community
- Promote a unified approach to sharing child information with families by engaging in joint planning with teachers and other specialists to prepare for home visits and other family
- Participate in multi-disciplinary team
- Meet program documentation requirements by maintaining accurate, objective, complete, timely and well-organized child and family records, both electronic and hard
- Actively participate in opportunities for continuous professional development
- Associate’s degree in family and child development, early childhood development, social work or adult learning; or within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related
- Professional proficiency in MS Office suite
- Professional proficiency in written and spoken English.
- Demonstrated knowledge of administration, budgeting, purchasing systems management, and public relations skills.
- Demonstrated experience developing consistent, stable and supportive relationships with young children.
- Proven ability to exercise professional judgment and evaluation before making decisions.
- Proven ability to establish and maintain effective working relationships with staff, children, parents and outside agencies.
- Demonstrated successful ability to communicate and collaborate with individuals and teams at all levels—both internal and external
- Proven successful problem solving and time management skills.
- Bilingual preferred (English/Spanish or English)
- Physical Requirements related to essential functions: Ability to perform medium to heavy physical work exerting up to 50 pounds of force occasionally, up to 20 pounds frequently and up to 5-10 pounds constantly, performing such activities as sitting, crawling, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting and grasping. This also includes some duties that require repetitive action and motion skills, keyboarding and computer use.
- Clear pre-employment background check requirements, including local, state, and national criminal records check, sex offender registries, employment, and education verifications (including child abuse registry check if required by state regulations) and pass all state and local health requirements required post job offer and prior to employment.
- This position will require the incumbent to operate a motor vehicle to fulfill certain essential functions of the job. The incumbent should maintain a valid driver's license and remain in compliance with any Save the Children policies pertaining to the safe operation of motor vehicles.
- Current and former Head Start/Early Head Start parents will receive preference for employment vacancies for which they are qualified.
- Time off: 10 days winter break and 5 days spring break, with additional 5 hours PTO, and 11 paid holidays.
- Health: Competitive health care, dental and vision coverage for you and your family. Employer paid short term disability and long-term disability benefits.
- Health Savings Accounts (HSA): Option to select HSA if enrolled into High-Deductible Health Plan in which company matches a portion of contribution.
- Flexible Spending Accounts (FSA): Option to enroll into health care and dependent care options.
- Life: Agency paid life and accidental death and dismemberment benefits (AD&D).
- Family: Parental/adoption, fertility benefits
- Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
- Retirement: Retirement savings plan with employer contributions (after one year)
- Wellness: Health benefits and support through Calm and company-hosted events
- Employee Assistance Program: Free and confidential assessments, short-term counseling, referrals, and follow-up services
- Learning & Growth: Access to internal and external learning & development opportunities and mentorships. Certification and tuition assistance.
Posted 2025-09-16
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