Manager Case Management
- Education: Bachelor's degree, required. Bachelor's degree in nursing or bachelor's degree in social work accredited by the Council on Social Work Education or bachelor's degree in related healthcare field, required. Master's degree, preferred.
- Experience: Three years' experience in case management or related experience, required . Leadership experience, preferred.
- Licensure/certification/registration: Current RN licensure in appropriate state, required. Certification in Case Management or related field, preferred.
- Additional skills required: Current and future trends/practice in area of responsibility; regulatory and governing standards, policies and procedures; information systems and software used in area of responsibility; equipment used in performing assigned duties; application of safety and infection control policies and procedures; skills in interviewing and selection process; understanding of budgeting, staffing, payroll and purchasing processes; implementation of competency, feedback, development and progressive discipline processes; team-building; conflict management, and interpersonal relationship skills; principles of adult learning and teaching methods/models; decision making, project leadership and consultation; delegation and communication skills; understanding of customer needs and expectations and knowledge for improvement to exceed customer expectations. Develops and continuously improves discharge planning core processes. 24/7 department accountability.
- Additional skills preferred: Knowledge/competence of Microsoft office products and keyboarding. Responsibilities: It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
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