Host

Job Description

Job Description

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest flow efficiently, ensuring timely seating and minimizing wait times while maintaining a friendly and professional demeanor. You will coordinate with the service team to optimize table assignments and accommodate special requests, contributing to smooth restaurant operations. Additionally, you will handle reservations, answer inquiries, and assist with any guest concerns to uphold high standards of customer service. Your role is vital in setting the tone for the dining experience and fostering repeat business through exceptional hospitality.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer-facing role, preferably in hospitality or food service.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with reservation and point-of-sale systems.

Preferred Qualifications:

• Experience working as a host or hostess in a busy restaurant setting.
• Familiarity with multiple reservation platforms such as OpenTable or Resy.
• Bilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Knowledge of local dining trends and customer service best practices.

Responsibilities:

• Greet guests warmly upon arrival and manage the seating process to ensure an organized flow.
• Maintain an accurate reservation system and manage waitlists effectively during peak times.
• Communicate guest needs and special requests clearly to the service and kitchen teams.
• Answer phone calls and respond to guest inquiries regarding availability, menu options, and policies.
• Assist in maintaining cleanliness and organization of the host station and entrance area.

Skills:

The required communication and interpersonal skills are essential for warmly greeting guests and effectively managing their needs throughout their visit. Organizational skills are used daily to coordinate seating arrangements and maintain reservation accuracy, ensuring smooth operations during busy periods. Proficiency with reservation and point-of-sale systems allows for efficient handling of bookings and guest information. Preferred skills such as bilingualism and conflict resolution enhance the ability to serve a diverse clientele and address any issues promptly and professionally. Together, these skills enable the Host to create a welcoming atmosphere that supports both guest satisfaction and operational efficiency.